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Songs keep skipping on WiFi, works find on Cellular

Nealybrown
Local Performer

When I'm playing Pandora on my Android device connected to my WiFi, it will play one song, then skip every song after that.  If I turn off WiFi it starts working fine.  I only noticed this once I upgraded to Pandora Premium (or whatever it's called).

Pixel 4A

Verizon

Android Version 11

Pandora Version 2012.1 (Android Tuner 2012100B)

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AlyssaPandora
Community Manager
Community Manager

Hey there, @Nealybrown. 👋

Thanks so much for posting about this. Sorry to hear that you're having trouble with your tunes skipping through.

Troubleshooting:

Let's try running through the standard Android troubleshooting steps to see if it helps.

From your Android Settings, please try clearing the Pandora app data using the following steps (not to worry, we'll keep track of your profile and collection for you):*

  • Open your device Settings
  • Tap Apps
  • Scroll down to find Pandora
  • Select Storage
  • On the storage details page tap Clear Data.

Keep in mind that the steps for each Android device is slightly different. If you have a Pixel, you can find helpful steps here.

Please note that you will be asked to log into your account after completing these steps.

*Pandora Premium and Premium Family listeners may need to re-download some of their offline content after this. Pandora Plus users, however, should receive that offline content again automatically. If you have any trouble with your offline stations after this, please let us know.

Alyssa | Community Manager
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