Problem on Galaxy Note 20 Ultra 5G

[LarryE1946]

I don't know if this is specific to Android but that is what I use, so here goes.

I listen to Pandora while at the gym and after about 15 or 20 minutes, it just stops playing and when I open the app, my stations just keep scrolling and I can't stop them or play them. I've follow the "delete data" step as recommended, but that didn't help. Even closing and re-opening the app didn't help, but, I exit the app and don't re-open until the next time I'm at the gym and it does the same thing, plays for 15/20 minutes and then starts scrolling the stations.

Anyone have any idea what to try next? I've already uninstalled and re-installed the app, but that didn't help either.

Any and all suggestions/help will be greatly appreciated.

[AlyssaPandora]

Hey there, @LarryE1946. 👋

Sorry to hear that you're having trouble listening. I understand how frustrating that must be.

It sounds like you were able to run through our troubleshooting steps here. You can also try shutting down your device, and restarting it.

Are you in offline mode when this issue occurs? 

++

I'd like to report your issue to our engineering team. Can you send over a bit more info about your device?

• Model: Samsung Galaxy S20 Ultra
• Carrier:
• Android version (Settings > About Phone):
• Pandora version:
  • Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.

Thanks so much for your help with this. 🎧

[LarryE1946]

Thank you Alyssa for getting back to me. Here is the information you need.

Model:  Samsung Galaxy Note 20 Ultra 5G
Carrier:  Xfinity Mobile, but when I'm at the gym, I'm on their wi-fi.
Android version:  N986USQU1ATH3/N986UOYN1ATH3/N986USQU1ATH3
Version: 2008.1 (Android-tuner 2008.1rc6)

I have tried turning off the phone and re-starting it, but it still does the same thing.

Hope this can get resolved.

[AlyssaPandora]

@LarryE1946 Thanks so much for sharing this information, and for sticking with me on this.

I've reported this issue and all of the details you've provided over to our engineering team so that they can investigate. 

Appreciate your patience while they look into this. 🎧

[LarryE1946]

Thank you very much Alyssa. Hope they can find out what is going on.

Have a great day and please stay safe.

[AlyssaPandora]

No problem at all, @LarryE1946. I'm always happy to help to the best my ability. 

Hopefully, we will have an update soon. I do know that there is a new release of the app that should be available in the coming days. Once that new app version is available, you can update the app too.

In the meantime, stay safe and be well. Thanks again for your patience. Have a great Labor Day weekend! 🎧