RESOLVED 3/31/21: "Waiting for Connection" Error Update 2012.1

[ErinGoBrag2010]

Good Morning,

I have switched to a new phone and when I try to open the Pandora app it is unable to connect whether I'm on Wifi or 5G data.

Model: OnePlus Nord N10 5G

Carrier: T-Mobile

Android Version 10

Build Number: Oxygen OS 10.5.9.BE86AA

Pandora Version: 2012.1

[AlyssaPandora]

Hi there, @alannyny. 👋

Sorry for the continued trouble.

To keep everything tidy, I moved your post over to this existing thread: "Waiting for Connection" Error Update 2012.1

Our engineering team is aware of this issue, and they are currently investigating. I've shared all of the information you've provided with them on an internal ticket we have open. All updates for this issue will be posted in this thread.

Appreciate you taking the time to report this, and for your patience during this process. 🎧

[TacoCat04]

Thank you can't wait to get back to  listening!🎧✍️

[allisoncords]

I can open Pandora on my laptop no problem. However, when I open it on my Teracube 2e, I get a pulsing P, and it says "Waiting for connection". As I type this, it finally threw an error code: 3005. Is this a simple incompatibility, or is this something that can be solved?

[AlyssaPandora]

Hi there, @allisoncords. 👋

Sorry to hear about your experience. Thanks so much for posting about this on the Pandora Community. I'd like to report your issue to our engineering team. Can you send over a bit more info about your device?

• Model: Teracube 2e
• Carrier:
• Android version (Settings > About Phone):
• Build number (Settings > About Phone):
• Android Security Patch Level, if noted on your device (Settings > About Phone):
• Pandora version:
  • If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
  • If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora

Are you connected to Wi-Fi or cellular data when this is happening?

Let me know. 🎧

[TacoCat04]

With the recent update 2101.1 this issue is still there unfortunately

[AlyssaPandora]

@TacoCat04 Thanks for the follow up after the newest update.

Our engineering team is still working on this, and this is a priority.

We appreciate your patience while they work on a fix. 🛠

[fenster1138]

• Model: Teracube 2e
• Carrier: T-Mobile
• Android version (Settings > About Phone): 10
• Build number (Settings > About Phone): Teracube_2e_06
• Android Security Patch Level, if noted on your device (Settings > About Phone): November 5,2020
• Pandora version:  2101.1
  • If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
  • If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora

Are you connected to Wi-Fi or cellular data when this is happening? Happens on wifi or cellular

[allisoncords]

Typically wifi, but I've tried both and nothing changes. Sometimes I get an error code, but usually not. 

It happens on both

[allisoncords]

It happens on both

[AlyssaPandora]

Thanks so much for sending over your device details, @allisoncords.

I've shared this on an internal ticket with our engineering team on your behalf. 

Appreciate your patience while they look into this. 🎧

[alannyny]

Hi Alyssa, it's been nearly a month since this thread started.  What's the outlook?

[Ericquintanar]

I've deleted this app and reinstalled it I have deleted the cash. I I've tried using Wi-Fi or mobile network and still cannot connect everything else works fine on my Android but Pandora. I have switched my network data to 5g ,4g, ,3g to 2G and still nothing I can't use your website because it can't connect to the network. This is a started happening 2 days ago and I can't figure out how to get it Pandora to connect ? Does someone who pays for the service I don't understand why doesn't work I can't even use the offline stations I have or the songs I have downloaded what's going on? Does anyone have the same issues?

[AlyssaPandora]

Hey, @Ericquintanar. 👋

Thanks for posting about this. I completely understand your frustration.

Looks like you've already been in touch with a member from our User Support team via email. I do see that you've also provided your device information so that they can share this with our engineering team. 

If you continue to have trouble with this, please let the specialist you're currently working with know. 

We appreciate your patience during this process. 🎧

[bd2020]

Same phone, a new One Plus Nord N10 5G. Carrier is Google Fi and Mint Mobile. With or without WiFi. Same issue as above. 

[bd2020]

Any updates?

[fenster1138]

This is frustrating... my account still works on my old phone... but I want to have this on my new phone and be able to walk outside my house and still have this work...

[ChokingEmu]

Also on:

Samsung S10

T-mobile

Android 10

December 2020

App ver 2101.1

Desktop version through Firefox works fine.

The app is slow to connect, if it does, but rarely loads music. Like the connection has a time-out from lag.

[kenbr1960]

I have just gotten a Nord N10 5G on T-Mobile as well. Having the 'Wating for connection' problem with Pandora 2101.1. The build on the Nord is 10.5.11.BE86AA. I've uninstall/reinstalled Pandora. Cleared the storage and tried Wifi, 5G and LTE and nothing helps.

[efra_180]

Pandora works on my other devices but my Android OnePlus E 

I tried deleting and reinstalling the app, clearing cache and history and nothing. Keeps on giving the same Message 

Waiting for connection and also at times error 3005

[alannyny]

@AlyssaPandora

bump ... ?????

[Lemons7321]

I have the same issue and did the same things- nothing worked for me either. I guess the update has some issue with the OnePlus Nord N10 for some reason, seeing from the other posts. Looking forward to it getting fixed- I miss using Pandora.