Samsung zFold: App restarts and changes songs when unfolding or closing phone screen

[Missmuffet]

Samsung zFold app restarts and changes songs when unfolding or closing phone screen...

[AdamPandora]

@Missmuffet Nice to see you around the community.

We’ve enabled a trace on your account so we can take a closer look at what’s happening.

When you have a moment, please run through some basic troubleshooting steps and then try to reproduce the issue so the trace can capture the event: Troubleshooting for Android Devices

Thank you for working with me on this.

[Missmuffet]

Thanks! I dont see anything in android troubleshooting...here are the steps.

1) i open pandora and play a song in my samsung zfold while unfolded.

2) i close(fold) the phone.

3) music plays but when i try to reopen the pandora app i get a pop up notice.

4) notice reads "restart pandora? This app can't be resized while running. Restart the app to open it here or open your phone to use it on the main screen without restarting"

Its fine if there is no fix just annoying when it restarts to a new song. 

[AdamPandora]

@Missmuffet Sorry to hear the help page article I linked isn't loading for you.

Here are the troubleshooting steps we'd like you to try out below:

Basic Troubleshooting on Android

1. Clear data* for Pandora in your phone's settings.
   • Press the menu key from the home screen on your device (not your Pandora app).
   • Tap Settings.
   • Tap Apps.
   • Select Pandora.
   • Tap Clear data from the storage details page (you may have to tap Storage to see that option).
2. Return to the Pandora app, and log back into your account after completing the above steps.

Keep in mind that the steps for each Android device are slightly different. If you have a Pixel, you can find helpful steps here.

*Pandora Premium and Premium Family listeners may need to re-download some of their offline content after this. Pandora Plus users, however, should receive that offline content again automatically. If you have any trouble with your offline stations after this, please let us know.

Advanced troubleshooting for Android devices

If you find you're still having issues with the Pandora App after completing those steps, continue onto the next section:

1. Make sure the app is installed to the phone's local memory, rather than on an SD card (installing the Pandora app on an SD card causes performance issues we can't provide support for).

2. If you have a battery saver or task manager app, make exceptions for Pandora or try turning them off completely.
3. Lower your audio quality in the Settings menu. To get to your Settings, open your Pandora app to the station list, tap the Profile icon, and select the Settings gear from the top right corner of your screen.
   • If you're a Pandora Premium subscriber: Select Audio Quality & Download.
   • If you're not a Pandora Premium subscriber: Select Advanced and then uncheck Higher Quality Audio.

Then, try Pandora again. If the issue continues, please proceed with the instructions in the next section.

Keep in mind, that the steps to find certain settings on Android devices can be different depending on the type of Android phone you have, as well as what Android OS you are running.

If you're having trouble completing these steps, try contacting your device's manufacturer for further help with navigating their operating system.

Disable Android Battery Optimization

Double check that you have Battery Optimization for Pandora disabled in the Android settings. 

While the steps for all Android versions are different, these battery settings can usually be found in the Settings under "Device Management," "Battery," or "Battery Usage."

Take a look for this setting on your device and select Optimize battery usage. Then scroll through your apps until you find Pandora, and make sure that optimization is turned off. 

If you're having trouble completing these steps, try contacting your device's manufacturer for further help with navigating their operating system.

Note: We do not support Pandora on rooted or unlocked phones, unofficial OS releases, or custom ROMs. We only support Pandora on configurations that we have fully tested, so as to ensure the application will work correctly and won't cause any problems with functions of the device.

Remove background restrictions

Please ensure that you have your device set to allow Pandora to run in the background. 

• From the home screen or app drawer press and hold the Pandora icon.
• Tap the 
  icon to access the App info
• Next select Advanced, then Battery.
• Confirm that Background restriction is set to "App can use battery in background".
  If Background restriction states "Restricted", tap on Background restriction to remove restriction.

If the error message you received continues to appear, can you please send me a screenshot of it?

(Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments)

Thanks again for all of your help with this!