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Stations won't allow me to scroll songs that were played.

Alchron
On the Rise

Whenever I just let the appplay a song out and it goes to the next song, it's not letting me go back to rate a song or explore what was just played.  It's annoying, it's not letting me replay a song on the station.  I have premium membership and this also happens in offline mode as well, and it's been doing this since the last couple updates.

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AlyssaPandora
Moderator
Moderator

I really appreciate you sticking with me through this process, @Alchron.

I've reported all of this information over to our engineering team.

Thanks for your patience while they look into what is causing this issue. 

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

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10 Replies

AlyssaPandora
Moderator
Moderator

Hey, @Alchron!

Thanks for reporting your issue.

Have you tried our basic / advanced troubleshooting steps for Android devices yet?

If not, I would recommend trying out these steps to see if it helps with the issue you're running into.

Let me know how it goes, and whether the issue persists.

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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Alchron
On the Rise

I have tried these steps before making the post, they didn't do anything to fix the issue.

Let me clarify the issue a bit better, the problem is in the "Now Playing" window where before the update I was able to scroll backwards to songs that I haven't thumbed up or down on.  Now the issue is when I try to do that in the Android app it snaps back to the currently played song whether the station is in online or offline mode.  Hope that clarifies the issue a little bit better.

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AlyssaPandora
Moderator
Moderator

Yes , @Alchron. This is very helpful information.

Thank you for taking the time to clarify. 

  • When you attempt to scroll back, are you receiving any error messages?
  • Just to confirm, does it go back to the "Now Playing" screen (of the current song playing) or the "For You" screen?
  • If this happens on the "Now Playing" screen, does it transition to the next song once the current song is over?

Other listeners mentioned the screen flickering or stuck on the "For You" section within the app recently - similar to the screenshot below. 


Screenshot_20191021-214433_Pandora.jpg

You can take a look at another post here to see if this is the exact issue you're seeing too.

Let me know.

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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Alchron
On the Rise

No error messages are coming up, and its just in the "Now Playing" window when this is occuring.  Yes it transitions to the next song after the current song is done, but if I want to scroll back to the song that just ended it snaps back to the current song that is playing.

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AlyssaPandora
Moderator
Moderator

Thanks for providing all of this helpful information, @Alchron.

When you get a chance, could you tell me a bit more about your device so I can report this to our engineering team?

  • Model:
  • Carrier:
  • Android version (Settings > About Phone):
  • Build number (Settings > About Phone):
  • Android Security Patch Level, if noted on your device (Settings > About Phone):
  • Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.): 

Thanks again for your help with this.

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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Alchron
On the Rise

Model: Samsung Galaxy s9 

 
Carrier: Straight Talk
 
Android version (Settings > About Phone): 9
 
Build number (Settings > About Phone): 
PPR1.180610.011.G96OUO1UEU7CSJ3
 
Android Security Patch Level, if noted on your device (Settings > About Phone): Oct 1 2019
 
Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.): 1910.3
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AlyssaPandora
Moderator
Moderator

I really appreciate you sticking with me through this process, @Alchron.

I've reported all of this information over to our engineering team.

Thanks for your patience while they look into what is causing this issue. 

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

Alchron
On the Rise
Ok thank you for the assistance, hopefully they can find a solution or something in the next update to fix the issue.

Worldiknow
Local Performer

Was there ever a solution to this?  I have the same problem on my Fire Tablet. 

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AdamPandora
Moderator
Moderator

@Worldiknow I recommend running through the following troubleshooting steps: Troubleshooting for Android Devices

If this does not resolve the issue, please send me a screenshot of your recently played history on your device.

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Music + Podcasts

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