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Unable to share to FB, Instagram, or Twitter

MikeGehrum
Local Performer

When I try to share a song to Fb,the fb icon is missing. I cleared data/cache&still no change.

 

mod edit: changed title for clarity

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AlyssaPandora
Moderator
Moderator

Hi there, @Majik365. 👋

I completely understand where you're coming from. To keep the community space organized, I moved your post over to this existing thread: Unable to share to FB, Instagram, or Twitter

Our engineering team is aware of this issue, and I've shared your feedback with them. They are currently working on a fix for this. Appreciate your patience during this process! 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

View solution in original post

33 Replies

AlyssaPandora
Moderator
Moderator

Hi there, @MikeGehrum. 👋

Thanks so much for sharing your experience.

I'd like to report your issue. Can you send over a bit more info about your device?

  • Model:
  • Carrier:
  • Android version (Settings > About Phone):
  • Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.):

Let me know and I can share this with our device / engineering team on your behalf. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

asmarvel
Local Performer

My phone (Galaxy S20 Ultra 5G) updated it's software yesterday to the newest software and although I had the option to share music to instagram stories/whats app/etc I now do not have any social media options when clicking share. Unsure if anyone is having the same issue at the moment or has had the issue recently! 

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AdamPandora
Moderator
Moderator

@asmarvel I'd like to report your issue. Can you send over a bit more info about your device?

  • Model: Galaxy S20 Ultra 5G
  • Carrier:
  • Android version (Settings > About Phone):
  • Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.):

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Mjenkins308
Local Performer

I have the same phone and the same issue. As soon as mine did the software update i have no share options to snapchat or facebook. My carrier is verizon

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AlyssaPandora
Moderator
Moderator

Hi, @Mjenkins308. 👋

Thanks so much for reporting this, and sorry for any trouble this has caused.

Could you share the following information?

  • Model: 
  • Android version (Settings > About Phone):
  • Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.):

Let me know as I'd like to report this to our engineering team. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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OrganizedChaos
Local Performer

@AlyssaPandora 

Same issue here. Share dialog seems to be using something besides the system share dialog.

Model: Samsung Galaxy S20+ 5G

Android version: 11

Pandora version: 2011.1 (ANDROID-TUNER 20111011)

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Trubeast24
Local Performer

I just got a new phone and there was a system update as well but every time I go and try to share a song to Instagram Stories the prompt menu either does not pop up at all or it brings up a black screen for a second and disappears like it cant load is having a problem connecting..

It only happens for this app to app sharing for the others like Facebook and Snapchat for instance it works just fine just not for Instagram Stories 

  • Model: Samsung A11
  • Carrier: Cricket Wireless
  • Android version (Settings > About Phone): Android Version 10
  • Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.): Pandora Version 2011.1 
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Trubeast24
Local Performer

I have cleared caches and logged out logged in also deleted the apps as well

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AdamPandora
Moderator
Moderator

Thanks for sharing your experience with us, @OrganizedChaos.

I have added your feedback to the ticket we have open with our engineering team.

Thanks for all your patience with this in the meantime as they work to find a fix. 🛠

Adam | Community Moderator

Let's share music in the Music + Podcasts

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AdamPandora
Moderator
Moderator

Thanks for reporting this, @Trubeast24.

I have passed your feedback along to the engineers who are investigating this issue.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Majik365
Local Performer

Why is there no share track button. I can't tell you how many times I end up screen shotting the app to share a song and someone has to go look it up on a different app instead of promoting pandora. This seems like a missed opportunity. Maybe I'm missing something.. like the button 😂

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AlyssaPandora
Moderator
Moderator

Hi there, @Majik365. 👋

I completely understand where you're coming from. To keep the community space organized, I moved your post over to this existing thread: Unable to share to FB, Instagram, or Twitter

Our engineering team is aware of this issue, and I've shared your feedback with them. They are currently working on a fix for this. Appreciate your patience during this process! 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

View solution in original post

asmarvel
Local Performer

Hi Adam, Please see the requested information below.

Model: Samsung Galaxy S20 Ultra 5G

Carrier: Verizon

Android Version: 11

Pandora Version: 2012.1 (ANDROID-TUNER 20121008)

Thank you!

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AlyssaPandora
Moderator
Moderator

@asmarvel Thank you for providing those details! 

I've shared this with our engineering team on your behalf. They are currently working on a fix for this issue. 🛠

Alyssa | Community Moderator

Let's talk music in Community Chat

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Pixygirl971
Local Performer

Hi,  I use to be able to share songs to Facebook from my mobile device (Android Phone) while I was listening to the song using the Pandora app installed on said phone.  Now when I click the SHARE arrow it brings up the option of   Nearby Share or Bluetooth. No option for Facebook. I really miss this option, what happened to the FB option?

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AlyssaPandora
Moderator
Moderator

Hi, @Pixygirl971. 👋

Sorry for any inconvenience this has caused. 

Our engineering team is aware of this issue, and they're currently working on it. In the meantime, I've shared your feedback with them.

Thanks for your patience during this process! 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

asostler2
Local Performer

I'm having the exact same issue.

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Pixygirl971
Local Performer

Thank you so much for taking time to answer me. Ok, I will wait and be patient. Thanks again and have a wonderful holiday

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AdamPandora
Moderator
Moderator

@asostler2 Our engineers are aware of this issue and are working on it.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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