I've lost the option to go back and start a song over when my phone is locked. Also, Pandora freezes up about 5 out of 10 times I have it playing. This issue is going to cost my subscription. Tried deleting and redownloading, nothing seems to fix it. Can get more options with YouTube music for the same $.
Moderator Edit: Edited title for clarity
@Mattkunz34 Nice to see you around the Community. 👋🏽
Could you tell me a bit more about what is happening?
Lost option to start a song over from lock screen:
When you say you are unable to go back and start a song over from the lock screen, is the back button unresponsive when tapping on it? Or does it not appear on your lock screen at all?
+++++++++++++++++++++++++
Pandora freezing:
When you say Pandora freezes, does the music pause, and the app becomes completely unresponsive?
Thanks for working with me on this. 🤝
>>Check out: The Listener Lounge: March 2024
>>Visit New Music: Picks of the Week (04.15.24)
The button is grey and it won't allow me to hit back. The button for forward and pause are white and allow actions to occur.
When Pandora freezes it plays whatever song is playing I go to my phone and I get an error stating
Pandora isn't working
Close App
Wait to close app
Are the options it gives me. During this time I can't access Pandora, open the app or even click next song. It's completely unresponsive.
Hi there, @Mattkunz34. 👋
Thanks so much for getting back to us with that information.
Let's try running through the standard troubleshooting steps while I have a trace enabled on your Pandora account. You can find the steps here: Android Troubleshooting
++
If you still have trouble, can you send over a bit more info about your device?
Are you connected to Wi-Fi or cellular data when this is happening?
Let me know how it goes. 🎧