Volume Decreases When Song Changes

[seperis]

Same problem as in this post but in the app: https://community.pandora.com/t5/Desktop/Sound-Increases-after-a-song/td-p/24480

Each time the track changes automatically, there are three very fast clicking sounds that almost run together as if something is happening and the volume is low.

If I hit pause and then play again, there are three clicking sounds running together then another set of clicking sounds, two or three, that also run together a second later, then the volume goes back to normal for that track.

If I change the track manually, there are three clicking sounds running together then another set of clicking sounds, two or three, that also run together a second later, and the volume on the new track is normal, until the next automatic track change.

This is not occurring in any other music app I use, including Amazon music, when tracks automatically change, nor is there weird clicking.

mod edit: changed title for clarity

[AlyssaPandora]

Hey there, @seperis. 👋

Sorry to hear that you're experiencing this issue.

I’ve enabled a trace on your Pandora account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps here.

I hope this helps. Let me know how it goes. 🎧

[seperis]

Yeah, that didn't work. I just got a new S21 and ran through the same steps there.  Every new track stays soft until I pause it and then hit play.

[AdamPandora]

@seperis Sorry to hear those steps didn't help.

I'd like to report your issue to our engineering team. Can you send over a bit more info about your device?

• Model:
• Carrier:
• Android version (Settings > About Phone):
• Build number (Settings > About Phone):
• Android Security Patch Level, if noted on your device (Settings > About Phone):
• Pandora version:
  • If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
  • If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora

Are you connected to Wi-Fi or cellular data when this is happening?

Have you identified any other patterns or notable information?

Let me know what you can find out.

[Utahguy]

Was this ever figured out. I have the same issue. 

2101.1

S20

[Randysing68]

I'm having the same problem.  Was there ever a fix found?

[AlyssaPandora]

Hi there, @Randysing68. 👋

Thanks so much for sharing your experience. 

I’ve enabled a trace on your Pandora account to help us better understand what’s happening, and in case we need to share this with our engineering team. For this trace to be useful, we’ll need you to run through our troubleshooting steps: Android Troubleshooting

If the issue persists, would you mind sharing more details about your device?

• Model:
• Carrier:
• Android version (Settings > About Phone):
• Build number (Settings > About Phone):
• Android Security Patch Level, if noted on your device (Settings > About Phone):
• Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number):
• Are you connected to Wi-Fi or cellular data when this is happening?

Thanks for your help with this. 🎧