"Help" Pandora Will No Longer Load On My Android

[VMD]

I've had my Pandora account since 2002. I had the mobile app loaded on my Android Samsung G7 for 2 yeasrs with no problems. I recently purchased a new vehicle and paired my Android to enjoy Pandora. It worked great for about 7 days, now I can't get Pandora to load in or out of my vehicle. I've installed and uninstalled, I've reset, turned my phone off, nothing. After installing the Pandora app, I try to load and all I get is a pulse of the "P". My account is good because I can access Pandora from my laptop. 

Can someone please offer some troubleshooting assistance? 

Thank you so much.

VMD

[jeffsmithsailin]

I have had Pandora since the beginning but when I try and install/use on my latest Samsung, Pandora will not start and the play store throws a message saying that the app has a bug and to reinstall after Pandora fixes the bug. 

[AlyssaPandora]

Hey there, @jeffsmithsailin. 👋

Sorry to hear that. What exactly does the error message say?

Can you send over a bit more info about your Samsung device?

• Model:
• Carrier:
• Android version (Settings > About Phone):
• Pandora version:
  • If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
  • If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora

Are you connected to Wi-Fi or cellular data when this is happening?

Let me know. 🎧

[jeffsmithsailin]

it just started working! Galaxy S21+ 5G

Verizon

Android version 12

Pandora 2201.1

Started working on cellular

Also working on wifi

It was saying there is a defect in the Pandora software and to reinstall when the defect is corrected.

[AlyssaPandora]

Thanks for the follow up, @jeffsmithsailin. Sounds like you were able to get the app working again.

If anything else pops up, please let us know. In the meantime, happy listening! 🎧