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I get the following message whenever I try to go to offline mode. This has been going on for a few months now. I had no issues before. I have a LG G7 ThinQ phone and a Pandora Plus account.
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@tonaburton Thanks for writing back with that. I've sent this over to our engineers. This information is really valuable, and helps us determine what might be happening.
I know this has been a frustrating issue, and I can assure you we are working on a resolution.
We really appreciate your patience in the meantime!
>>Check out: The Listener Lounge: June 2024
>>Visit New Music: Picks of the Week (08.26.24)
Hi, @tonaburton. 👋
Sorry to hear that you're having trouble with this.
I edited your photo to protect your privacy as your email address was visible for your Pandora account. I've enabled a trace on your Pandora account just in case we need to escalate this to our engineering team.
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Is it possible that this might be occurring because there is not enough storage on your device? Pandora will never use the last 500MB of storage on your device, so we will only download as many stations as we can before we hit that limit.
If it doesn't appear to be storage related, I'd recommend disabling the offline listening feature and re-enabling it, which will reset the download process.
Then, make sure to keep Pandora in the foreground of your device while the download completes.
To do that from a mobile device:
Let me know how it goes. 🎧
I still have plenty of storage. I am not able to to toggle from offline to online or back again. As soon as I tap the Offline Mode button, I get the message. It never actually goes to offline mode.
@tonaburton Thanks for following up.
Please try running through the troubleshooting steps listed here.
Let us know if this helps.
>>Check out: The Listener Lounge: June 2024
>>Visit New Music: Picks of the Week (08.26.24)
Yeah I've already tried that as well. No dice.
@tonaburton Sorry to hear those steps didn't help.
I'd like to report your issue to our engineering team. Can you send over a bit more info about your device?
Are you connected to Wi-Fi or cellular data when this is happening?
Have you identified any other patterns or notable information?
Let me know what you can find out.
>>Check out: The Listener Lounge: June 2024
>>Visit New Music: Picks of the Week (08.26.24)
Carrier T-Mobile
Android version 10
Build number QKQ1.191222.002
Android security patch level September 1, 2020
Pandora version 2010.1 (android — tuner) 20101015
I have this issue whether I am on cellular or wi Fi. it doesn't seem to make a difference.
I appreciate your help!
@tonaburton Thanks for writing back with that. I've sent this over to our engineers. This information is really valuable, and helps us determine what might be happening.
I know this has been a frustrating issue, and I can assure you we are working on a resolution.
We really appreciate your patience in the meantime!
>>Check out: The Listener Lounge: June 2024
>>Visit New Music: Picks of the Week (08.26.24)
ok, somebody did something because it's working like it should now!
Thanks for your help!
Tona
@tonaburton Awesome! So glad to hear that everything is back up and running.
Please don't hesitate to let us know if anything else pops up. Happy listening! 🎧
I am having the same issue. Need help!!😅
Hi there, @Johnlloydcowgil. 👋
Thanks for posting about your experience. Sorry to hear that you're receiving the same error message and having trouble downloading your stations with Plus.
Pandora will never use the last 500MB of storage on your device, so we will only download as many stations as we can before we hit that limit.
Is it possible that this might be occurring because there is not enough storage on your device?
If it doesn't appear to be storage related, I'd recommend disabling the offline listening feature and re-enabling it, which will reset the download process. Then, make sure to keep Pandora in the foreground of your device while the download completes.
To do that from a mobile device:
++
If you continue to have trouble, please send over a screenshot showing the status of the downloads:
Hope this helps. Let me know how it goes. 🎧
I’m having the same issue. I’ve tried everything listed and still no luck. Help
Hi there, @Kim451. 👋
Sorry to hear that those steps didn't help resolve the issue you've encountered.
I created an email case for you since the email address associated with your Pandora Community account was created recently and isn't upgraded. Offline stations are available for paid subscribers.
Please keep an eye out for their email message. Thanks for your patience! 🎧