"Station No Longer Available" Error Message

[allimsey]

I can "Thumbs down" but I cannot "Thumbs up" at all. If I do, it states the station is no longer available and stops the song. Anyone experience this ?

Moderator Edit: Changed title for clarity and format

[jerotis]

When app loads a message appears stating 'this station is no longer available'. I can't go any further.

mod edit: changing title for clarity

[TannerPandora]

Hi @jerotis thanks for posting! 

Have you tried any troubleshooting steps yet? If not, let's start with some standard support for Android. 

From your Android Settings, please try clearing the Pandora app data using the following steps (not to worry, we'll keep track of your profile and collection for you):*

*Please note: Pandora Premium and Premium Family listeners may need to re-download some of their offline content after this. Pandora Plus users, however, should receive that offline content again automatically. If you have any trouble with your offline stations after this, please let us know.

1. Open your device Settings
2. Tap Apps
3. Scroll down to find Pandora
4. Select Storage
5. On the storage details page tap Clear Data.

Keep in mind that the steps for each Android device is slightly different. If you have a Pixel, you can find helpful steps here.

Also, you will be asked to log into your account after completing these steps.

Let me know how it goes. Thanks again for posting to community! 🎧

[AlyssaPandora]

Hey there, @allimsey. 👋

I'm sure we can get the tunes flowing again. Can you answer a couple questions for me?

1. Where are you listening (home, work, or on the go)?
2. Is this happening on all your stations or just one specifically?
3. Is this happening when you are on Wi-Fi or cellular data?
4. Is this happening on all your devices or just one?

If this is happening on one specific device, please send:

• Model (i.e. iPhone, Galaxy, etc.):
• Operating system (i.e. Android 9 or iOS 13):

This will give me a better sense of what's causing this, and we can go from there.

[allimsey]

I have listened at work and at home. Both places I am connected to the secure wifi. I have tried through a station and while shuffling the stations and it will give me the error in both places. I just got the new galaxy s20 and it has only been happening on that phone. Hope this helps !

[AlyssaPandora]

@allimsey Thanks for that info.

Looks like you have about 4 stations and not too many thumbs.

Does this issue occur when after you skip ⏩a song when listening to your stations?

Let me know.

[allimsey]

When I got a new phone I did not realize I had pandora registered to an old email. So I had to create a new account with pandora and start over with my stations. On my old account I never had this problem.

[TannerPandora · Accepted solution]

Hey @allimsey let's try some troubleshooting for your phone.

I took a look at your account on the web and wasn't running into any error messaging when attempting to reproduce this.

From your Android Settings, please try clearing the Pandora app data using the following steps:

1. Open your device Settings
2. Tap Apps
3. Scroll down to find Pandora
4. Select Storage
5. On the storage details page tap Clear Data.

You will be asked to log into your account after completing these steps.

Once the data is cleared, try listening again. If it's still happening, can you do me a favor and take a screenshot of what you're seeing when it happens? Let me know if you need help with this. 

Thanks!

[allimsey]

This worked. Thanks 

[mrktmcc]

I will just switch to Amazon music.