Android Auto: Pandora plays through only one speaker (right channel)

[slsutherland1]

2018 Kia Soul, Android Auto, In 12 months No issues until last week, I hear only one channel when listening to streaming Pandora, I turn on fm radio i can hear both channels, it sounds wonderful! I want wonderful for Pandora! I talked to chat, they said un-pair bluetooth and reset it, I didn't see that as an option I un-paired the bluetooth and then paired it and nothing changed, I uninstalled the Pandora App on the Phone and reinstalled it, that's what done to date. please help it's driving me bonkers! thanks

[TannerPandora]

Hi @slsutherland1 

Welcome to community!

Sounds like you've gone through some troubleshooting with the Care Team already. Sorry for any duplicate questions I may ask.

Let's start with some quick stats about your mobile phone:

• Android OS version:
• Android Auto version (current version is 13.7):
• Pandora version:

You mentioned connecting through Bluetooth. Does your vehicle have the ability to connect via a USB cord? Wondering if a corded version offers a similar or different experience and help narrow down if this is related to Bluetooth.

Also, I'm assuming this is the stock stereo, and not a 3rd party installed stereo.

Thanks for the additional details.

[slsutherland1]

I need answers, Is it possible that I changed something in settings? or notifications? I'm listening to commercial radio now just to hear stereo! please help i played plugged in the phone directly it was stereo! it's only in bluetooth and Pandora were I have issues..

[TannerPandora]

Hi @slsutherland1 

I moved your message over to your original post. You may have missed my response.

Based on your most recent message it sounds like this only happens when connected via Bluetooth with Android Auto.

1. To confirm, when using a USB cord to connect in your vehicle and play Pandora sound comes out of both speakers?

2. Which app version of Android Auto are you on?

3. Do you recall around what date this started happening?

Thanks for the additional details.