Hi @Lashaunda36 thanks for posting!
I moved your message to its own thread since this is a little different than the thread you original posted in. I also see that you've reached out to our User Support team about this.
To curb any confusion with troubleshooting, I would recommend following up with them via email. If a solution has been found, please feel free to post it here so any other listeners with a similar problem in their Buick will be able to see it as well.
Thanks for being part of community!
