App not accessible in Buick Enclave

[Lashaunda36]

I have a Buick Enclave and the app in the vehicle is not accessible can you help?

mod edit: changing title for clarity

[TannerPandora]

Hi @Lashaunda36 thanks for posting!

I moved your message to its own thread since this is a little different than the thread you original posted in. I also see that you've reached out to our User Support team about this. 

To curb any confusion with troubleshooting, I would recommend following up with them via email. If a solution has been found, please feel free to post it here so any other listeners with a similar problem in their Buick will be able to see it as well. 

Thanks for being part of community!

[Zcurley75]

Same issue here for Buick Encore. It's no longer accessible and the App on car dashboard is now grayed out. Please assist.

[TannerPandora]

Hi @Zcurley75 Can you do me a favor and share a picture of what you see in your Buick. You can share pictures directly here on community. Please note, you'll need to log into community on a web or mobile browser in order to share pictures.

Thank!