Cannot use sync 4 controls on android

[Kevincarson1980]

I have a one + 12 phone. I use the newest version of Pandora. The 2023  f350 sync 4  system will not allow the use of controls through the radio. It immediately turns off the Bluetooth then goes to regular radio. Is there something I'm missing.?

[TannerPandora]

Hi @Kevincarson1980 

Welcome to community!

To clarify your experience, you connect your Android to your Ford with Bluetooth, and when you try to play Pandora and use the playback controls, the system disconnects you and starts the radio instead. Is that correct?

Couple of follow up questions:

• Do you have a PandoraLink app within your Ford's head unit?
• Does your Ford come with Android Auto?
• When you connect with Bluetooth, and start playback through your phone first, do you still get disconnected

Thanks for the help!