CarPlay: Poor internet connection message

[J20wallace]

Normally I can connect to Apple CarPlay fine and after @ 2 songs I get “poor Internet Connection”. 
can not get back connected. Makes for a long ride without music

whats up?  How to correct this?

[TannerPandora]

Hi @J20wallace 

Welcome to community!

When you connect to CarPlay, is this with wireless Carplay or USB cord?

[J20wallace]

99% wireless. I tried USB to see if it would clear up poor internet
connection but no good

[TannerPandora]

Hi @J20wallace 

I'd like to get the IP address when you connect in your car. I'll send over a private message here on community with a link to help with that. You should see an envelop appear in the upper right side of the community next to your profile icon. Thanks!

[J20wallace]

I did it 2x’s. First is Chicago ; 2nd is San Francisco

[TannerPandora]

Hi @J20wallace 

Happy Friday!

I'd still like to gather the IP from your current experience to do some testing. With this information, I can troubleshoot from my end behind the scenes.

I sent over a link and some steps in a private message. Let me know if you're up for it! If you'd rather not share this information, I completely understand. I'm happy to pass along your device details and experience to our engineering team for further review.

[J20wallace]

Here are my screenshots I did it twice

[TannerPandora]

Hi @J20wallace 

Happy Monday! Looks like you may have tried attaching screenshots to the email notification, unfortunately, attachments don't come through in this way.

Since IP information is sensitive, please try sending me a private message directly on community through a web or mobile browser.

Thanks!