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CarPlay defaulting to same song

bpaulsen170
Local Performer

Running into a very strange and very recent issue - when selecting a song through the Pandora display on the Apple CarPlay app, it defaults to another song. It's always the same song it defaults to but what is odd is that the default song is NOT in the album or the playlist.  This only happens in SOME albums and/or playlists not all of them.  The only way for me work around this is to select songs from my mobile device, rather than the Pandora display thru CarPlay.  I've deleted the album on my device, then reloaded it - and same thing happens.  Looking for any ideas or suggestions.

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TannerPandora
Moderator
Moderator

Hi @bpaulsen170 

Welcome to community!

That is an odd experience to have. Just to confirm, you connect to CarPlay, you select a playlist or album to listen to and the same song plays regardless of your selection, but it only happens with select playlist and albums?

Does the same thing happen when playing a station?

Could you provide a few additional details:

  • The name of the song that plays?
  • An example of a playlist this has happened with. 
  • iOS version:
  • Pandora version:

In the meantime, I've enabled a trace on your account to help me review further. Could you please uninstall and reinstall the Pandora app on your iPhone. The next time you connect to CarPlay, and have this experience, let me know the date and approximate time (including timezone). I'd like to see if there is anything unusual happening with playback. 

Please note, uninstalling the app will remove any offline content. You'll need to re-download any offline content you'd like to listen too. 

Thanks for the additional help! 

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