CarPlay + iOS 18: 'There was a problem loading this content' error message

[Pandora]

Note: This thread as been accepted as the Solution to mark the CURRENT STATUS AND STEPS. Updates will be provided in this thread as they are made available to the Community Team.

We appreciate your continued patience during this time.

---

This thread has been specifically created for listeners who report receiving the error message "There was a problem loading this content" when connecting to CarPlay on iOS 18.

If you are receiving this error message, please post your comment within this thread. Comments posted here will be reported to an internal ticket investigated by our engineering team.

In the meantime, we ask that all listeners commenting to keep posts relevant to the thread and help us keep community a welcoming environment for all.

Updates will be posted as they are made available to the community team. Thank you for your continued patience. 

[GS06]

I am having this issue across 3 iPhones and 3 different CarPlay devices (all wired, no wireless CarPlay).

[Lexielyn86]

Just updated to iOS 18.1 hoping the issue would be resolved, but it’s still happening

[DLR1965]

18.1 was released yesterday and I am hopeful that fixed the issue. Will
test on the way to work.

Diana

[KenX]

Hi,

Sorry but it does not fix it. At some point I’m sure it will get resolved.

Ken

[Copter]

It doesn’t fix it

Sent from my iPHONE ProMax
16

[Asmitty28]

Every time I click on shuffle stations or any station for that matter;sometimes  it plays the music but gives me the problem loading this content and won’t switch to the now playing screen. Sometimes it just won’t play the music and says the problem loading message. Either way it not letting me see the now playing screen with the album art and controls 

[ProdOps]

Asmitty28,  I am not sure if the screens for CarPlay are the same in all cars but on my screen, there is a triangle symbol on the right side of the screen that will take you to the details of the song that is playing including the album art.  Perhaps you may have something similar.  I’m having similar problems to what has been described in this problem thread but I did find a way to get to the song detail.  Hope this helps…

[TDavenport]

I am having the same issue. It has been sence  the new update and says can’t load content, I have updated pandora and car play still not loading right. Is there a fix to this ?

[ColoradoZ]

I am having this problem...both with iOS 18 as well as the latest iOS 18.1. I have an iPhone 13 Pro through Verizon. And, the vehicle is a 2021 BMW X5 running the latest iDrive software available through BMW.

[KenX]

Hi,

No fix yet. This issue falls on Pandora as the IOS upgrade did not cause wide spread issues.

Thanks,
Ken

[TDavenport]

Hi. Hope they can fix it soon. I pay for a subscription and it’s very frustrating!
Tami

[RogerS1]

I do the same thing with the triangle. It’s a temporary fix. Pandora needs to step up and get this fixed.


Sent from my iPhone

[Tpaullin]

Same problem is a 2023 Subaru crosstrek. Not having the issue in a 2023 Subaru ascent. But they have different infotainment systems. 

[TDavenport]

Mine is a 2021 Lexus and it started after I did the last iOS update.
Tami

[Nvictus62]

Pandora has been my favorite music app! This current situation is frustrating and I’m thinking of canceling. Get y’all’s stuff together!!!

[anc5]

Hi, I found that I can click ok and then click on  that arrow on top right and it will display the song playing. Hope this helps you!

[TDavenport]

Hi yes I found that out to but it’s still kinda of a pain to do that on every station. Thank you for your help.
Tami

[Gatrkimcrna]

Having the same issues as discussed with my 2021 Telluride. Hoping for a fix soon!

[Lauryn0588]

This is super frustrating. I've been dealing with this since early October. I got an iPhone 16 pro max, and immediately it started acting up. I updated my phone to the newest version (18.1), and it's doing the same thing. Only thing I can do is pick the station I want on my iphone and then click the triangle on the right top corner to see the album art/song details. Please fix this!!!

[TDavenport]

Me too. Really frustrating
Tami