For the last week each time I try to use pandora in my car it will not play it give me "pandora error" why is this happening? it has happened before and I delete and reload and I have done all the same steps and it will not play. I would like to upgrqde to the perm. version but I am not going to pay any more if it isn't going to work
mod edit: changing title for clarity
Hi @Cammie thanks for posting to community!
Could you provide me some additional information so I can investigate?
Could you also do me a favor and please provide a photo of the error message on the display.
Let me know and I'll be happy to follow up.
Use your mobile device only when conditions allow and as permitted by applicable law.
Thanks for the info @Cammie !
You can find the Pandora version with the following steps.
When you open Pandora:
> Profile tab at the bottom
> Settings gear at the top & scroll to the bottom of the screen
If you're able to grab that picture when the error happens, that would be super helpful! Be sure to do this when the vehicle is not in motion and conditions are safe.
Also, I've asked our User Support team to start a trace on your account to better help us understand what is happening.
Would you mind uninstalling and reinstalling the app for me.
To do that:
*Please note: Pandora Premium and Premium Family listeners may need to re-download some of their offline content after reinstalling the app. Pandora Plus users, however, should receive that offline content again automatically. If you have any trouble with your offline stations after reinstalling, please let us know.
Thanks for the extra help, appreciate it! 👍
I am having connectivity issues as well, keep getting a "pandora error" message and then the pandora app on my car closes.
Hi @KatieTaylorTN! Thanks for posting.
Can you share a picture/screenshot of what you're seeing? Do you get the error on your phone or on the car's head unit?
I see that you're on 2106.1, can you update to the latest version of Pandora to see if this will help.
Here's how to update the Pandora app on your Android device:
Tip: In some cases, you may need to restart your device to update an app.
I'd also try these steps from your Android Settings to clear the Pandora app data (not to worry, we'll keep track of your profile and collection for you):*
Please note that you will be asked to log into your account after completing these steps.
*Pandora Premium and Premium Family listeners may need to re-download some of their offline content after this. Pandora Plus users, however, should receive that offline content again automatically. If you have any trouble with your offline stations after this, please let us know.
Hey Tanner, I'll try those two things and see if they help. I can't get a photo of the error message because I'm usually alone and driving. It honestly just says "Pandora Error" on the car's display.
Have tried every and all steps/suggestions. It is still not playing correctly. It skips in and out, stops playing etc. I'm beyond fed up, especially since I pay for premium every month.