cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Wrong albums in catalog and on artist profile (1 year waiting - Still no resolution)

Local Performer

We've been waiting for over 1 year, and still no resolution. We've submitted this several times to: amp-support@pandora.com They do eventually reply, and say that they've submitted to the team, but then nothing, and still no resolution. Please escalate this issue. 

There are wrong albums appearing on our artist profile. Please see attached screen shots, marked up. 

This is a different artist with the same name. We are a roots/folk/rock artist named “Will Evans”, with ONLY the following 3 albums, and 1 single. Our music is Roots/Folk/Acoustic/Rock. 

 
The other artist is a rap artist. Please remove. 

 

These are our only correct albums and 1 correct single for us: 
 
Albums: 
  1. Rise (2018)
  2. Signal Flares (2015)
  3. Wishin’ Well (2013)
Singles:
  1. Restless Spirit (2019)
 
Please help ASAP. 
 
FireShot Capture 018 - Listen to Will Evans - Pandora Music & Radio - www.pandora.com.jpgFireShot Capture 019 - Will Evans - Pandora - www.pandora.com.jpgWillEvans-Pandora-WrongArtistAssociated.jpg
0 Kudos
Reply
Loading...

Re: Wrong albums in catalog and on artist profile (1 year waiting - Still no resolution)

Moderator
Moderator

@tomgrin I will make sure to escalate this to our AMP team for further review.

They will be reaching back out to you via email, so please keep an eye out for their message.

Thanks for your patience.

Adam | Community Moderator

Let's share music in the Playlist Swap

Reply
Loading...

Re: Wrong albums in catalog and on artist profile (1 year waiting - Still no resolution)

Local Performer
Thank you! We'll be standing by for an update.
Reply
Loading...

Re: Wrong albums in catalog and on artist profile (1 year waiting - Still no resolution)

Moderator
Moderator

@tomgrin Sounds good - please note that you may not receive a message from them until after the weekend is over as our AMP team is currently off for the weekend.

However I have left them a note with your message for when they return.

Thanks again for your patience! 

Adam | Community Moderator

Let's share music in the Playlist Swap

Reply
Loading...

Cant claim my Artist profile

Local Performer

I don't know how to claim my artist profile on Pandora and not sure how to claim it.

0 Kudos
Reply
Loading...

Re: Cant claim my Artist profile

Moderator
Moderator

Hey there, @Overcash @IAMEGYPT. 👋

Thanks so much for posting on the Pandora Community!

Since we don't offer Artist / AMP support via the community, I've escalated your separate issues to our artist support team directly. Someone will reach out to you via email to offer assistance with claiming your artist profiles. Please keep an eye out for the email. 📬

Hope this helps! 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

Reply
Loading...

My Music Under Another profile

Local Performer

Hi my Album "La Gaveta Vol. 2" is under another profile for some reason. https://www.pandora.com/artist/gda/ARJfPrJhxgkl7xV this is my music but its not connected to the right artist profile. how can i fix this?

0 Kudos
Reply
Loading...

Re: My Music Under Another profile

Moderator
Moderator

@gda56rd Our AMP team can help with this - I have escalated your feedback over to them so they can further investigate.

They will also be contacting you privately via email to help make sure this gets resolved.

Please keep an eye out for their message.

Adam | Community Moderator

Let's share music in the Playlist Swap

Tags (1)
Reply
Loading...

Incorrectly labeled song

Local Performer

Unrecognized trap song is labeled (and categorized - it was playing on a nightcore station) "Angel with a Shotgun - Nightcore"

Reply
Loading...

Re: Incorrectly labeled song

Moderator
Moderator

Thanks for letting us know @3CatsInASuit! I've reported this to our curation department, they'll have a look. 

Happy Friday! 🎧

Tanner | Community Moderator

Let's share music in the Playlist Swap

Reply
Loading...

Album went to wong artist

Local Performer

Hello,  my album Total Inferno L.P. went to another account completely separate from my artist account.  Can we fix that Issue?

My artist account is L.I.T. (Hip Hop)

But is live on L.I.T. .

Can we transfer my album back to L.I.T. (Hip Hop) as soon as possible?

Reply
Loading...

Re: Album went to wong artist

Moderator
Moderator

Hi @treymark17 thanks for letting us know. 

I've reported this to our curation team, they'll have a look as soon as possible. 

Thanks for your patience in the meantime. 

Tanner | Community Moderator

Let's share music in the Playlist Swap

Reply
Loading...