Chrome: Spinning Wheel + No Music Plays

[SalFalko]

Windows on Desktop  in a web browser. No error message.  Just a spinning circle. 

I have even tried rebooting and upgrading  Still wont play

[SalFalko]

I have even tried rebooting and upgrading  Still wont play

[SalFalko]

I have even tried rebooting and upgrading  Still wont play

[AlyssaPandora]

Hi there, @SalFalko. 👋

Thanks for letting us know about this issue. You should be able to listen to Pandora whether you're an ad-supported listener or have a paid subscription. Sorry for any trouble this has caused.

Could you share more about how you're listening from your computer?

• Are you using a MAC or Windows computer?
• Are you using the Pandora Desktop App? 
• Or, are you using a web browser? If so, which one?
• Have any error messages appeared? What does it say?

Let me know, and I can follow up with some troubleshooting steps. 🎧

[AlyssaPandora]

@SalFalko Thanks for the follow up. Which web browser are you using when this issue occurs?

I would first recommend running through the standard troubleshooting steps for your specific browser while I have a trace enabled on your Pandora account: 

• Chrome Troubleshooting
• Safari Troubleshooting
• Edge Troubleshooting
• Firefox Troubleshooting

Let me know how it goes. 🎧

[SalFalko]

Jeez!  So I am just left on my own?

I was using chrome

[AlyssaPandora]

@SalFalko Not at all - I'm happy to walk you through the troubleshooting steps below. I've also enabled a trace on your Pandora account in case we need to share this issue with our engineering team. 

1. Update Chrome.

2. Clear Browsing Data (including browsing history, cache and cookies):

• Click on the icon with 3 vertical dots in the upper right (located on the browser toolbar).
• Select More Tools and then Clear Browsing Data.
• On this screen, please select All time for the time range, and then click on Clear Data.
• Restart the browser and go back to pandora.com.

3. Bypass the Pop-up Blocker for Pandora:

• Again, click the 3 vertical dots in the upper right, and select Settings.
• Scroll down and click Advanced at the bottom.
• Under Privacy and security, click Site Settings.
• Click Popups and redirects. Under allow make sure pandora.com is listed. If not listed, click Add and enter: https://www.pandora.com, then click Add.

4. Try a different browser.

Using a different browser such as Firefox may help.

5. Restart your computer and try Pandora again.

Let me know how it goes. 🎧