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Windows on Desktop in a web browser. No error message. Just a spinning circle.
I have even tried rebooting and upgrading Still wont play
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I have even tried rebooting and upgrading Still wont play
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Hi there, @SalFalko. ๐
Thanks for letting us know about this issue. You should be able to listen to Pandora whether you're an ad-supported listener or have a paid subscription. Sorry for any trouble this has caused.
Could you share more about how you're listening from your computer?
- Are you using a MAC or Windows computer?
- Are you using the Pandora Desktop App?
- Or, are you using a web browser? If so, which one?
- Have any error messages appeared? What does it say?
Let me know, and I can follow up with some troubleshooting steps. ๐ง
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@SalFalko Thanks for the follow up. Which web browser are you using when this issue occurs?
I would first recommend running through the standard troubleshooting steps for your specific browser while I have a trace enabled on your Pandora account:
Let me know how it goes. ๐ง
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Jeez! So I am just left on my own?
I was using chrome
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@SalFalko Not at all - I'm happy to walk you through the troubleshooting steps below. I've also enabled a trace on your Pandora account in case we need to share this issue with our engineering team.
1. Update Chrome.
2. Clear Browsing Data (including browsing history, cache and cookies):
- Click on the icon with 3 vertical dots in the upper right (located on the browser toolbar).
- Select More Tools and then Clear Browsing Data.
- On this screen, please select All time for the time range, and then click on Clear Data.
- Restart the browser and go back to pandora.com.
3. Bypass the Pop-up Blocker for Pandora:
- Again, click the 3 vertical dots in the upper right, and select Settings.
- Scroll down and click Advanced at the bottom.
- Under Privacy and security, click Site Settings.
- Click Popups and redirects. Under allow make sure pandora.com is listed. If not listed, click Add and enter: https://www.pandora.com, then click Add.
4. Try a different browser.
Using a different browser such as Firefox may help.
5. Restart your computer and try Pandora again.
Let me know how it goes. ๐ง
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