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Desktop App: Unable to sign in

sbfigg
Local Performer

I can sign in on my laptop but not my desktop.  Looks like this is somewhat a common problem... frustrating..

 

mod edit: changed title for clarity

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AlyssaPandora
Community Manager
Community Manager

Hi there, @sbfigg. 👋

Thanks for posting about your experience.

Please keep in mind, Pandora accounts follow the email address, not the device or phone number. You can sign into the same Pandora account on any computer or supported device, as long as you use the same email address and Pandora password. This applies to both free and paid Pandora accounts.

Since this involves your email address and gathering more details, I've created an email support case for you. Please keep an eye out for their message soon. 📬

Alyssa | Community Manager
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sbfigg
Local Performer
Thank you for the response and connection to a help tech.
I have been using my email to sign in. Also tried changing passwords a few
times. No success. I have responded to the tech’s questions.