Desktop App + Web: Error "We're having trouble playing audio on this device"

[JP794]

Pandora music started shutting down unexpectedly and displaying the message that read "We're having trouble playing audio on this device."

Has anyone else experienced this problem?

[MariaPandora]

Hi Jason! @JP794 

Thanks for posting and sorry for the trouble.

Could you please try the troubleshooting steps described here?

In the meantime, please provide the following details to help us check what's happening:

Playback Experience:

• What were you listening to when playback stopped (Station, Album, Playlist, or Podcast)?
• Were you able to resume playback afterward?
• Is this only happening when listening from the desktop app? Or does it also happens when playing from a web browser?
• If you also tried listening through the  website, which browser were you using (Chrome, Firefox, Edge)?

Device Information:

• What is the make and model of your computer?
• What operating system are you running (e.g. Windows 10, Windows 11)?

Let us know!

[MrsB2]

I'm getting this message when trying to log in.  Any advice? The old post says it's been resolved, but this is new to me. 

[AdamPandora]

@MrsB2 I moved your post over to this existing thread: Desktop App + Web: Error "We're having trouble playing audio on this device"

We're happy to help look into this, but will need some additional details from you before we can move forward.

When you have a chance, please follow back with the information requested below:

Playback Experience:

• What were you listening to when playback stopped (Station, Album, Playlist, or Podcast)?
• Were you listening through the Pandora website or the Pandora Desktop App?
• If the website, which browser were you using (Chrome, Firefox, Edge)?
• Were you able to resume playback afterward?

Device Information:

• What is the make and model of your computer?
• What operating system are you running (e.g. Windows 10, Windows 11)?

I appreciate you working with me on this.