Desktop App + Web: Error "We're having trouble playing audio on this device"

[JP794]

Pandora music started shutting down unexpectedly and displaying the message that read "We're having trouble playing audio on this device."

Has anyone else experienced this problem?

[MariaPandora]

Hi Jason! @JP794 

Thanks for posting and sorry for the trouble.

Could you please try the troubleshooting steps described here?

In the meantime, please provide the following details to help us check what's happening:

Playback Experience:

• What were you listening to when playback stopped (Station, Album, Playlist, or Podcast)?
• Were you able to resume playback afterward?
• Is this only happening when listening from the desktop app? Or does it also happens when playing from a web browser?
• If you also tried listening through the  website, which browser were you using (Chrome, Firefox, Edge)?

Device Information:

• What is the make and model of your computer?
• What operating system are you running (e.g. Windows 10, Windows 11)?

Let us know!