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Desktop: Custom shuffle option is greyed out

daily24-7
Local Performer

Unable to select Custom stations on a computer:

  • Customizing Shuffle stations on a computer
  • Clicked on the Shuffle On pencil icon.
  • Now on the My Collection page
  • Shuffle Stations On - click drop drown
  • Shuffle All - Custom
    • Custom is grayed out - cannot select

Moderator Edit: Edited title for clarity

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1 Solution

Accepted Solutions

AdamPandora
Community Manager
Community Manager

@daily24-7 I moved your post over to the Desktop space.

Can you please try manually un-selecting stations and see if that resolves the issue for you?

I tested on my end and was able to Custom shuffle on your account:

Screenshot 2024-05-13 at 8.43.26 AM.png

Let me know if this helps.


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (12.2.24)

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3 Replies

AdamPandora
Community Manager
Community Manager

@daily24-7 I moved your post over to the Desktop space.

Can you please try manually un-selecting stations and see if that resolves the issue for you?

I tested on my end and was able to Custom shuffle on your account:

Screenshot 2024-05-13 at 8.43.26 AM.png

Let me know if this helps.


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (12.2.24)
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daily24-7
Local Performer

@AdamPandora  Thank you. I am now able to deselect stations and check custom. 

AdamPandora
Community Manager
Community Manager

@daily24-7 Glad to hear things are back up and running again.

If this continues to be an issue down the line, please make sure to reach back out to us and let us know.

Thanks for listening!


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (12.2.24)
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