cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Desktop: Frequently Loses Pandora Connection

holieodell
Local Performer

mine does the same thing listing from my pc. l of my other apps run fine and I have a strong network connection. I switched to sirius but I like pandora's mix so I will keep trying.  I upgraded my drivers , cleared caches and did all my updates

Labels (2)
0 Kudos
5 Replies

AlyssaPandora
Moderator
Moderator

Hi there, @holieodell. 👋

Sorry to hear that you're having trouble.

Could you share a bit more about your experience?

  • Are you receiving any error messages? If so, what exactly does it say?
  • Also, are you using the Pandora Desktop App for Windows computers?
  • If you're using a web browser, which one are you using?

Let me know. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
0 Kudos

holieodell
Local Performer
Hi, I am using the website in chrome , not the windows app (I'll give that
a try) it just says low conductivity, will retry
It usually returns in a couple minutes

Thanks,
Hollie

--
*"In seeking wisdom thou art wise; in imagining that thou hast attained it
- thou art a fool."** - Lord Chesterfield*

_________________________
0 Kudos

AlyssaPandora
Moderator
Moderator

Thanks for getting back to me with that information, @holieodell.

I would recommend trying out these steps, if you haven't already: 

1. Update Chrome.

2. Clear Browsing Data (including browsing history, cache and cookies):

  • Click on the icon with 3 vertical dots in the upper right (located on the browser toolbar).
  • Select More Tools and then Clear Browsing Data.
  • On this screen, please select All time for the time range, and then click on Clear Data.
  • Restart the browser and go back to pandora.com.

3. Bypass the Pop-up Blocker for Pandora:

  • Again, click the 3 vertical dots in the upper right, and select Settings.
  • Scroll down and click Advanced at the bottom.
  • Under Privacy and security, click Site Settings.
  • Click Popups and redirects. Under allow make sure pandora.com is listed. If not listed, click Add and enter: https://www.pandora.com, then click Add.

4. Turn off extensions.

Disable HTML5 Autoplay, Adblock, and NoScript, or allow www.pandora.com within them. To do that, go to chrome://extensions/ on your web browser.

5. Allow Pandora within your firewall or antivirus.

If you are using an internet firewall or anti-virus program, it could be blocking portions of our site. Try allowing access to pandora.com within those programs, and then try visiting our site again. If this doesn't help, then try disabling such programs entirely as a test to see if this affects your issue.

6. Try a different browser.

Using a different browser such as Firefox may help.

7. Restart your computer and try Pandora again.

Let me know how it goes. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
0 Kudos

mima
Local Performer

I do NOT have an adblocker   And I do see ads. So I don't understand why pandora is saying that. 

0 Kudos

AlyssaPandora
Moderator
Moderator

Hey there, @mima. 👋

Sorry to hear that you're having trouble. 

Are you receiving any error messages? If so, what exactly does it say?

++

Some anti-virus software like Kaspersky can have anti-banner settings enabled that behave similarly to ad blockers. If you're using Kaspersky software, identify the version you have installed and follow their instructions on how to disable that feature: 

Let me know if this helps. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
0 Kudos