Desktop: Unable to start Premium Access session

[1214]

I have the premium subscription. yet, it keeps asking me to join. I already paid for this and I am sorry that I did.  When I try to hear a song, a POPUP comes up and say, listen to a short message.  When you click it it says, OPPs something went wrong.  Try again later.  I guess that I will just chalk this up to Lessons Learned!!

Moderator Edit: Edited title for clarity

[zaevwi222]

On my Chromebook, I cannot start a Premium session. I have tried multiple times on multiple devices--the other one being my Galaxy S15--and have gotten the exact same result; clicking to play a playlist, and not a single popup shows. This has been going on for over a week, and I recently started a free trial for the Plus subscription, hoping it would help. (It did not.) Can you suggest any solution to my problem?

[LeonPandora]

@zaevwi222 Sorry to hear you've been having troubles starting the complimentary sessions of Premium!

We're happy to take a look into this. When you're on a computer, have you tried a different browser? Or is it happening on all browsers?

I look forward to hearing back.