Desktop app takes multiple attempts to start

[jzelten]

Windows 11, all updates installed. 

When I launch the Pandora app, sometimes it starts OK. 

More often, it starts, shows a blank blue screen, and hangs there. If I kill it and try again, it starts correctly, requires me to login again, and then works OK (mostly - like a lot of other Win users I get that "unable to load media" error sometimes)

This morning, I had to launch and kill it six times before it got as far as the Login screen, where it hung again. One more try and finally it launched. 

Anybody else seeing this? 

[MariaPandora]

Hi @jzelten , Can you tell me more about what's happening? Is this only happening when listening on a computer or on another device too?

1. Does it happen also when listening from our website, or only on the desktop app? If it also happens when listening from the website, what browser are you using?
2. Can you send a screenshot of what you're seeing? (If you're not sure how to take a screenshot, just let me know and I'll be happy to provide you with some additional steps.)

In the meantime, if you're having trouble with the Pandora app, we recommend first resetting the app's data. If that doesn't help, you can Uninstall and Reinstall it. Either way, we'll keep track of your profile and collection for you.

To reset the app:
Open the Help menu. Press Alt on your keyboard to bring up a menu options at the top of the page, then select Help followed by Reset App Data.

To uninstall and reinstall the app:

1. Locate Pandora in your Start Menu.
2. Right-click to reveal an additional menu. Select Uninstall.
3. Select Pandora from the list and confirm by selecting Uninstall again.
4. Search for Pandora in the Windows Store on your device.
5. Click Get to re-install the app.

Please note: downloading any application on your devices requires a Microsoft account and password, and it may be a different email address and password than the credentials on your Pandora account.

[MusicFan0696]

Has been happening for me also. New computer build, built in Sept 2025, Windows 11 with all updates installed. Have had to uninstall and reinstall once a week since the beginning of the year. I use the windows app and not the browser version. All other devices I use it works fine, it only happens on my PC.

[MariaPandora]

Hi @MusicFan0696 , thanks for posting!

Can you tell me more about this? Is this happening when you have just launched the app or when trying to log in? Do you see an error message?

Were you able to reset the app?

To reset the app:
Open the Help menu. Press Alt on your keyboard to bring up a menu options at the top of the page, then select Help followed by Reset App Data.

Let me know!

[MusicFan0696]

sorry I took so long to get back but had to wait for the error message to pop back up. The message says, Somethings not right, let's try a restart. Quitting the app and reopening it should fix the issue.

Restarting sometimes fixes the issue but more often than not I have to uninstall the app and reinstall to get it to work. I do not log off when done listening, I just pause the music, so that when I come back to listen I can just use the media controls on my keyboard to start playing music again. It didn't do this before this year, it has only happened with the new year.