Desktop not showing what station is playing when on Shuffle

[Armadillo]

As the title says, the desktop app is not showing what station is playing. I have seen that this has happened before, so I am assuming it is a bug. 

[MariaPandora]

Hi @Armadillo , welcome to the community!

Thanks for posting.

Can you please scroll the page up and then send me a screenshot of what you see?

Also it looks like you are currently listening to your collection on Shuffle, not on a specific station. If you want to stop Shuffle you just need to select a station to play.

To do this, go to My Collection, sort your collection by Stations and select the one that you prefer.

Let me know if you have trouble with this.

[shawn1]

What Armadillo is saying is that when listening to shuffle on the desktop they are not able to see what station the song is coming from. This has happened before. Now I have the same problem.

[AdamPandora]

@shawn1 I took a look at your account and was unable to reproduce this on my end - the station playing on Shuffle was showing:

When listening to Shuffle, you can view which station a particular song is from by scrolling to the bottom of the Now Playing screen. A banner will appear at the top of the window.

It should say "[Station_Name] Radio," and then the name of the track.

Can you please do me a favor and send me a screenshot of what you're seeing on your end?

(Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments)

Thanks for working with me on this.

[shawn1]

Here you go.

[MariaPandora]

Hi @shawn1 , thanks for explaining and for the screenshot.

If you haven't, please try the troubleshooting steps described here to see if that helps.

Let us know how it goes.