Edge: Playback stops after every song

[heyitsme01010]

this has been an issue for a long time. Randomly stopping playback. Usually i can get it to start playing again but today, it seems like it's gone forever. I've tried all the steps above. I'm going to bail on using Pandora on edge. But this is a really annoying problem.

[Hoppy]

Have to hit play after every song

I am using Microsoft Edge version 146.0.3856.72 running on Win11.  Every station (Country Radio, 80 Pop,  60s Oldies, and others) that I use stops after every song.  What is going on and what can I do to fix this problem?  One more thing.  There is no error code when the song stops.

Moderator Edit: Edited title for clarity

[AdamPandora]

@Hoppy I’m sorry to hear you’re experiencing playback stopping after every song—that’s certainly not the experience we want for you.

I've enabled a trace on your account to help us better understand what's happening.

When you have a moment, can you please try reproducing this issue on a different browser such as Mozilla Firefox or Google Chrome? I understand switching browsers isn’t ideal, but this will help us determine if the behavior is specific to Microsoft Edge.

If the issue does not occur in another browser, I recommend going through the Edge-specific troubleshooting steps here: Edge Troubleshooting

Thank you for your patience and for working with me on this—I appreciate your help as we investigate further.

[Hoppy]

Thanks for the reply.  I have access to Chrome and Pandora is work properly on Chrome.  I will not be able to test Firefox.  

The link you sent "Edge Troubleshooting" is not not working.  It goes to a blank page with Pandora chat agent in the lower left corner.  This maybe another Edge issue.  This morning I did try two of three songs before switching to chrome.

Thanks

[MariaPandora]

Thanks for explaining @Hoppy .

I see, thanks for letting us know about the link.

If you're having trouble with Pandora on Edge, try opening an InPrivate Window. If it works there, the issue may be caused by a browser setting or extension.

To troubleshoot Pandora on Edge:

1. Update Edge to the latest version. 

2. Clear your browser's history, cache and cookies:

   • Select Settings and more (the three dots in the top right located on the browser toolbar).

   • Select Settings found on the left top side of your browser.

   • Select Privacy search, and services.

   • Under Delete browsing data > Clear browsing data now, select Choose what to clear

   • Under Time range choose a time range from the drop-down menu.

   • Choose the types of browsing data you want to clear.

   • Select Clear now.

3. Turn off extensions like Disable HTML5 Autoplay, Adblock, and NoScript, or allow www.pandora.com within them.

4. Check VPN settings to ensure Pandora isn’t blocked. 

5. Restart your computer and try loading www.pandora.com again.

Let me know how it goes.

[AdamPandora]

@heyitsme01010 I apologize for the delay in our reply.

I've enabled a trace on your account to help us better understand what's happening.

If you are still experiencing issues with this, can you please try reproducing this issue on a different browser such as Mozilla Firefox or Google Chrome? I see you mentioned you may stop using Microsoft Edge, so I would like to confirm if the behavior is specific to that browser.

Let me know how it goes.