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Incorrect Login Error After Entering Correct Info

masmith021
Local Performer

Help! Since Google updated Chrome on 3/6/21 I can't login to Pandora on the Windows Goggle Chrome Web Browser. It keeps saying incorrect username or password. I can login through Firefox, I can login on my Macbook Chrome, but, not on Windows Chrome and that's what I have to use at work? Can someone help me? I have already gone through all of the troubleshooting and nothing is working. Thanks!

 

mod edit: changed title for clarity

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AlyssaPandora
Moderator
Moderator

Hi there, @masmith021. 👋

Thanks so much for posting about this.

Since you're having trouble with your password, I've escalated your issue to our User Support team. Someone will reach out to you via email to assist with logging into your Pandora account. Please keep an eye out for their email soon. 📬

Appreciate your patience during this process! 🎧

Alyssa | Community Moderator

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16 Replies

AlyssaPandora
Moderator
Moderator

Hi there, @masmith021. 👋

Thanks so much for posting about this.

Since you're having trouble with your password, I've escalated your issue to our User Support team. Someone will reach out to you via email to assist with logging into your Pandora account. Please keep an eye out for their email soon. 📬

Appreciate your patience during this process! 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

View solution in original post

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rgarab
Local Performer

I am having the exact same problem starting at the same time.  was there ever a resolution?  seems weird that it goes straight to private messages instead of giving solutions.

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AlyssaPandora
Moderator
Moderator

Hi there, @rgarab. 👋

Thanks so much for reporting this. We escalate this to email (private message) as we don't discuss email addresses or passwords via the Pandora Community. This is to ensure the privacy of your personal account information. In the meantime, someone has contacted you regarding this issue. Please check the email address associated with your Pandora account.

Thanks for your patience. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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justinparktower
Local Performer

Same problem.  I would love to know the solution. 

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AlyssaPandora
Moderator
Moderator

Hi there, @justinparktower. 👋

Sorry to hear that you're encountering the same issue. Someone from our User Support team has reached out to you via email since this involves your password / logging into your account.

If you don't see the email yet, please be sure to check your spam / junk folder to make sure it didn't end up there. Thank you for your patience! 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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kitkat87
Local Performer

Same issue (tried Chrome, Firefox, and IE), and incorrect login error each time. Works fine on mobile app.  

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AlyssaPandora
Moderator
Moderator

Hi there, @kitkat87. 👋

Thanks for letting us know about this. I escalated your issue to our User Support team. Someone has contacted you via email to help out with your issue.

Thanks for your patience during this process. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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CaribbeanLane
Local Performer

I am having the same issue with Chrome.  Edge works but I use Chrome all the time.

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AlyssaPandora
Moderator
Moderator

Thank you for letting us know about this, @CaribbeanLane

We've reached out to you via email to gather more info and offer further assistance.

Appreciate your patience during this process. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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bradymatt7
Local Performer

I'm experiencing the exact same issue. I'm able to log in to the mobile app, but I keep getting the error 'Incorrect Username or Password' on the desktop, even though my password is up to date.

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BryantRiverRat
Local Performer

I am having the SAME issue and I tried calling into Support and also emailing support.....this is BULL**ahem**!!! Pandora cannot PAY A TIER 1 SUPPORT $10.00 per hour to handle their **ahem**??? I use Chrome everyday and now i cannot get logged in through Chrome; I am having to use MS Edge......also IE works too and my cell phone works.....JUST CHROME get on it there SUPPORT and just for advice you may want to relay to your BUSINESS MANAGER that you WILL BE LOSING SUBSCRIBERS without GOOD TECH SUPPORT.....I mean really I pay 15.00 per month for Family Plan and it's not like it's NOT a replaceable service....  

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AlyssaPandora
Moderator
Moderator

Hi, @bradymatt7 @BryantRiverRat. 👋

Thanks for your feedback about this, and sorry for the inconvenience.

@BryantRiverRat  I do see that you've already been in contact with our User Support team via email. Our engineering team is aware of your issue. Thank you for reporting this. I've noted your feedback about this issue and have shared it with the appropriate party.

@bradymatt7 Someone from our User Support team has reached out to you via email to offer further assistance. Thank you for letting us know about your experience. Please check your email - if you don't see it soon, don't forget to check your spam / junk folder too. 📬

 

Alyssa | Community Moderator

Let's talk music in Community Chat

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Karen11
Local Performer

I was having the same problem Chrome on Macbook Mojave today after clearing history. I turned off the Duck Duck Go Privacy Essentials extension and the log-in worked properly. Pandora team - this looks like at least one of the bugs here .. 

AlyssaPandora
Moderator
Moderator

I'm sure this may be impacting other listeners if they have specific privacy extension settings. 

Thanks for sharing that helpful tip, @Karen11. 👍

Alyssa | Community Moderator

Let's talk music in Community Chat

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locketine
Local Performer

A couple days ago I got logged out of my desktop apps on two different Windows computers, and I have been unable to log back in. I am getting this message when I try:

 

My iPhone wasn't affected. And I am able to log in with the exact same credentials on the website on the same Windows computers that cannot log in through the app. So this issue is specific to the Windows Desktop App.

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AlyssaPandora
Moderator
Moderator

Hi there, @locketine. 👋

To keep everything organized, I moved your post over to this existing thread: Incorrect Login Error After Entering Correct Info

Since this involves your password, I escalated your issue to our User Support team. Someone will contact you privately to offer further assistance with this. 

Appreciate you letting us know about this, and for your patience. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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