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Latest Windows upgrade broke HTTP Proxy support

devmonkey22
Opening Act

This new version from 9/12/2019 broke HTTP proxy support as far as I can tell. I have to use an HTTP proxy at work but Pandora doesn't seem to honor the system proxy settings anymore. Before the upgrade, I could at least listen through the proxy, even though certain features like my Station List wouldn't load. Now, the "Connecting" window just says "Trouble Connecting To Pandora".

I like the new UX on Windows (its different, so takes a little getting used to), but can't use it for 8+ hours a day while I'm at work.

Anyone else get Pandora to work behind an HTTP proxy?

This is specifically with the Pandora Windows app version 15.0.1.0.  I can log into pandora.com and play through the browser, but I lose many keyboard play controls using that.

 

Moderator Edit: Edited title for clarity

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1 Solution

Accepted Solutions

AdamPandora
Moderator
Moderator

@devmonkey22 Unfortunately, using a VPN while trying to stream Pandora is not currently supported.

You'll also need to avoid using a proxy server when listening to Pandora.

We recommend checking if you can make an exception for Pandora in your VPN settings, or if you can safely disable any VPN connections while listening to Pandora. You may want to contact the support team of your VPN for further assistance.

Thanks for being a part of the community!

Adam | Community Moderator

Let's share music in the Playlist Swap

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6 Replies

AdamPandora
Moderator
Moderator

@devmonkey22 Nice to see you around the community!

I recommend running through the troubleshooting steps listed on this page

If you continue to experience issues, please let me know. 

Adam | Community Moderator

Let's share music in the Playlist Swap

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devmonkey22
Opening Act

I was able to uninstall then reinstall and run Pandora Desktop on Windows while I'm not connected to my work VPN and proxy.  However, once I connect and require an HTTP proxy connection, Pandora will not start saying "Trouble Connecting to Pandora" still.

pandora-error.png

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AdamPandora
Moderator
Moderator

@devmonkey22 Since you're listening to Pandora from a work computer – or while connected to your employer's network – the best thing is to check in with your IT department for their recommendations. 

Since you're using a VPN (Virtual Private Network) tunnel while you listen to Pandora, again you will need the assistance of your IT department to see if they can make exceptions for Pandora, since by default a "force-all" VPN tunnel will take all traffic through the VPN, even if it's not work-related traffic.

Adam | Community Moderator

Let's share music in the Playlist Swap

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devmonkey22
Opening Act

@AdamPandora- Yes, they do not block Pandora. I am able to listen through the browser while connected to the VPN and running through the proxy. Just not the Desktop app. I would have though it would be roughly the same streaming protocol/ports. Does Pandora Desktop use WinHTTP or a custom socket/protocol to communicate to your servers?

I know I also checked that WinHTTP is configured to use the proxy:

C:\>netsh winhttp show proxy
Current WinHTTP proxy settings:
Proxy Server(s) : http://proxy.**.**:XXXX
Bypass List : X, Y, Z

Does Pandora Desktop officially support listening through HTTP proxies, or is this an untested network set up? Just not sure if its expected to work yet vs uncharted territory.

The old version of the Pandora Desktop supported listening/streaming through the same proxy (minus the issue with viewing the Station List), but the new version broke it all.

Thanks!

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AdamPandora
Moderator
Moderator

@devmonkey22 Unfortunately, using a VPN while trying to stream Pandora is not currently supported.

You'll also need to avoid using a proxy server when listening to Pandora.

We recommend checking if you can make an exception for Pandora in your VPN settings, or if you can safely disable any VPN connections while listening to Pandora. You may want to contact the support team of your VPN for further assistance.

Thanks for being a part of the community!

Adam | Community Moderator

Let's share music in the Playlist Swap

View solution in original post

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devmonkey22
Opening Act

Thanks for the reply @AdamPandora . It's unfortunate that this new version broke what used to work, but I understand if the team doesn't want to support the proxy/VPN scenario.

I'll see what my IT/Networking team says, but I doubt they'll make an exception to bypass VPN/proxy just for Pandora, as that would be a big security issue.