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Locked out of Pandora after adding Surfshark VPN

ccmovinon
Local Performer

Shortly after purchasing Surfshark VPN I have not been able to use Pandora.  It tells me that I have my ad blocker on when I have turned it off for Pandora.  I have disabled Surfshark thinking that might be the problem and still the same result - no music and told to disable my ad-blocker.  Any suggestions out there?

1 Solution

Accepted Solutions

AlyssaPandora
Moderator
Moderator

Hey, @ccmovinon. 👋

Sorry to hear that you're having trouble accessing Pandora.

Using a VPN can reroute your internet connection while using Pandora. Unfortunately, using a VPN while trying to stream Pandora is not currently supported.

We recommend checking if you can make an exception for Pandora in your VPN settings, or if you can safely disable any VPN connections while listening to Pandora. You may want to contact the support team of your VPN for further assistance.

To avoid experiencing any listening issues, you can find steps on how to add Pandora to the allowlist in your ad blocker on our help page.

Hope this helps. Let me know how it goes. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

View solution in original post

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3 Replies

AlyssaPandora
Moderator
Moderator

Hey, @ccmovinon. 👋

Sorry to hear that you're having trouble accessing Pandora.

Using a VPN can reroute your internet connection while using Pandora. Unfortunately, using a VPN while trying to stream Pandora is not currently supported.

We recommend checking if you can make an exception for Pandora in your VPN settings, or if you can safely disable any VPN connections while listening to Pandora. You may want to contact the support team of your VPN for further assistance.

To avoid experiencing any listening issues, you can find steps on how to add Pandora to the allowlist in your ad blocker on our help page.

Hope this helps. Let me know how it goes. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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MilesMonk
Local Performer

None of these solutions are acceptable.  I whitelisted Pandora in my Surfshark VPN and I still cannot connect either using the PC desktop app or through Chrome.  

This must be a bug on the Pandora side because I have whitelisted the websites for the financial institutions I use and those work fine. And I'm sure Bank of America and Citibank have much higher security requirements than Pandora.

Please provide a workable solutions.

puddecrew3
Local Performer

I’m having the same issue and unfortunately VPNs are for exactly that, privacy.  I am a bay area local and have remained loyal to pandora for its oakland roots.  But with increasing number of apps (pandora now included) wanting more continued access to our data (even for validation can be done other ways), Im going to need to use other services for music if this isn’t fixed.  I happily listen to ads to generate you revenue, now you want me to be forced to go elsewhere for music.  Unfortunate to disrespect my right to privacy by blocking a service entirely.

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