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MAC Desktop App: Crashing on startup

Oscar22
Local Performer

I got a new laptop and installed the Pandora desktop app.

It crashes immediately on startup.

The laptop is a 2023 Apple MacBook Pro M3.

Here is the very start of the crash report:

-----------------

Thread 0 Crashed:
0   runtime                          0x7ff7ffd4e544 0x7ff7ffd4a000 + 17732
 
 
Thread 0 crashed with ARM Thread State (64-bit):
    x0: 0x0000000000000022   x1: 0x0000000000000000   x2: 0x00007ff7ffd7b311   x3: 0x0000000000000800
    x4: 0x00007ff7ffd7640e   x5: 0x0000000000000000   x6: 0x000000000000002c   x7: 0x0000000000000000
    x8: 0x00007ff7ffd85000   x9: 0x0000000000000000  x10: 0x00000000fffffed4  x11: 0x0000000000000010
   x12: 0x0000000000000078  x13: 0x000000000000001e  x14: 0x00007ff7ffd6d980  x15: 0x00007ff7ffd858b4
   x16: 0x0000000000000209  x17: 0x000000030460fac7  x18: 0x000000030461008b  x19: 0x00007ff7ffd7b311
   x20: 0x00007ff7ffd7b311  x21: 0x0000000000000063  x22: 0x00007ff7ffd75ddf  x23: 0x000000030460fbf0
   x24: 0x00000001082282e0  x25: 0x0000000000000248  x26: 0x0000000000000009  x27: 0x00000002003b2000
   x28: 0x0000000000000001   fp: 0x000000030460fb80   lr: 0x00007ff7ffd67c18
    sp: 0x000000030460fb60   pc: 0x00007ff7ffd4e544 cpsr: 0x40001000
   far: 0x000000010827e000  esr: 0x56000080  Address size fault
 
Binary Images:
       0x20030a000 -        0x2003a5fff dyld (*) <6385b451-4136-39d5-ae0e-d56a1e79f5be> /usr/lib/dyld
    0x7ff7ffd4a000 -     0x7ff7ffd79fff runtime (*) <15ccd9bf-9a15-3540-a1ff-3abea3e2ca9d> /usr/libexec/rosetta/runtime
 
Error Formulating Crash Report:
dyld_process_snapshot_get_shared_cache failed

...

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Accepted Solutions

Oscar22
Local Performer

Thank you for your response. I was able to find the issue and it was not related to any actual issue with the Pandora application. Instead what happened was the Apple Rosetta app had gotten hosed as a result of a backup restore (note: Rosetta is the Apple tool that runs x86 based apps natively on the Apple ARM processor).

I solved the problem by reinstalling Rosetta.

 

View solution in original post

3 Replies

AlyssaPandora
Community Manager
Community Manager

Hi, @Oscar22. 👋

Thanks for reporting this, and for posting your crash report.

We do have these steps available for troubleshooting, however, it seems like you've freshly installed the desktop app on a new device: Desktop App Troubleshooting

Could you share a few more details?

  1. Network (Wi-Fi or LAN);
  2. Pandora version (Go to the App Menu Toolbar, select Pandora then About Pandora);
  3. Mac version (Click the Apple Icon on the Menu Toolbar them About This Mac);
  4. Are there any error messages? If so, what do they say?
  5. Are you able to stream Pandora normally through a web browser like Chrome or Firefox?

Let me know. 🎧

Alyssa | Community Manager
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Oscar22
Local Performer

Thank you for your response. I was able to find the issue and it was not related to any actual issue with the Pandora application. Instead what happened was the Apple Rosetta app had gotten hosed as a result of a backup restore (note: Rosetta is the Apple tool that runs x86 based apps natively on the Apple ARM processor).

I solved the problem by reinstalling Rosetta.

 

AlyssaPandora
Community Manager
Community Manager

Thank you for confirming those details, @Oscar22. Glad to hear that you're able to listen without any issues now. Hope you're enjoying the tunes! 🎵

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What song fits your mood today?
Check out new tunes this week:New Music: Picks of the Week (05.13.24)
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