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Menu Bar / Buttons + Timer Are Missing

tomcosta
Local Performer

The menu bar under the playing album with pause/play, replay, skip and thumbs has disappeared. I am using Chrome on windows 10 workstation. Everything is up to date and I have tried the chrome troubleshooting steps in help.

 

mod edit: changed title for clarity

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5 Replies

AlyssaPandora
Moderator
Moderator

Hi, @tomcosta. 👋

Thanks so much for posting about this.

Could you please send me a screenshot of exactly what you're seeing?

If you have a Windows machine please try using the Snipping Tool.

  • You can find specifics about this tool and how to use it here.
  • Then attach that screenshot in your next post.

Appreciate your help with this. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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tomcosta
Local Performer

Capture.PNG

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AlyssaPandora
Moderator
Moderator

Thanks so much for sending over that helpful screenshot, @tomcosta

Based on your original message, it sounds like you've already run through the Chrome Troubleshooting steps here.

Have you tried listening to Pandora from a different browser like Firefox, Microsoft Edge,  or the using the desktop app? If so, does the same issue occur?

This will help us determine if the issue is only related to Chrome. 

++

You can also try rebooting your connection to see if that helps. 

  1. Shut down your device completely
  2. Unplug your modem and router, wait one full minute, and then plug them back in
  3. Wait five more minutes to allow the modem and router to fully boot back up
  4. Turn your device back on and try Pandora again.

If Pandora still isn't working, could you check if you're able to connect to your network using another streaming service, such as YouTube?

Let me know. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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bbelden1g
Local Performer

I have the same problem.  Seems unique to Chrome as Pandora OK on Edge & Firefox.  Started a couple of weeks ago.  I tried changing to Edge but too many other issues and did not want to change phones and tablets to Edge, so back to Chrome.  Not having lower bar is a real inconvience when trying to pause or adjust sound only for Pandora. Will live with for now.  Hopefully someone will come up with solution.

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AdamPandora
Moderator
Moderator

@bbelden1g Were you still having issues with this even after running through our suggested troubleshooting steps?

Let me know.

Adam | Community Moderator

Let's share music in the Music + Podcasts

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