Missing Thumbs on Station

[wormdiddy]

Today Pandora on Fire Fox stalled

I updated and relaunched Fire Fox, and when I did, all of my thumbs up/down are gone and the station says it was created 2/13/2020. Lady Gaga station thumbs up and thumbs down are gone.

Is there a way to recover my history?

Thanks!

Moderator Edit: Changed title for clarity

[AlyssaPandora · Accepted solution]

Hey there, @wormdiddy. 👋

I moved your post over to the Desktop board to keep the community space organized.

Someone from our User Support team was able to take a look at your account and station.

Your Lady Gaga Radio station was created on 06/19/2013 with 155 👍and 274 👎.

++

Could you post a screenshot of exactly what you're seeing when you view your station details?

• If you have a Windows machine please try using the Snipping Tool.
• You can find specifics about this tool and how to use it here.

If you have a Mac:

Hold down the Shift key and the Command key (which may have an Apple logo and/or a 'four-leaf clover' type symbol). Then, while still holding down these keys, press the 3 key. This will save the screenshot as a file on your desktop. If you hit the 4 key instead, it will give you a target allowing you to drag a box around only the item that you want to take a screenshot of.

Thanks so much for your help on this!

[Ajikeluvsmusic]

Can someone please help me restore all of my thumbs up tracks? I had over 2000 that have all completely vanished.

[AdamPandora]

@Ajikeluvsmusic I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!