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No Longer an Option to Create a Station

deco2
Local Performer

I have had Pandora for years and have a paid subscription (although not the Premium version). I can no longer find an area to create a station from the artist of my choice. After I search for the artist the result only allows me to "share" or, if I click "play", to watch an ad, which, when clicked, gives me an "oops" error. However, my goal is to create a station rather than hear a song on demand.
Basically my question is what happened to the option to create my own station based on an artist choice? This is the reason I have Pandora in the first place.

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5 Replies

AlyssaPandora
Moderator
Moderator

Hi there, @deco2. 👋

Thanks so much for reporting this, and sorry for any trouble.

Based on your message, it sounds like you've initiated a complimentary session of Premium which triggers the advertisement to appear. We've updated your experience so that you have the ability to listen to content on-demand, without being a Premium subscriber.

  • If you search for and select the name of an artist, or track, or album, you should be brought to a "backstage page" where you can either create a radio station or press play.
  • If you press play you indicate that you'd like to listen to that content right away (or "on-demand"). Since only Premium subscribers can listen on-demand, you will either see an ad for Premium, or be prompted to watch a video ad to unlock a complimentary session of Premium.
  • Keep in mind that upgrading to Premium or accepting a complimentary session of Premium is completely optional; you can close the ad and we'll create a station for you to listen to instead (if one is available).

You can find out more info about how these free sessions work here: Premium Access Sessions

++

If you're still having trouble, could you share a screenshot of exactly what you're seeing so that I can take a look?

  • Does this happen with one specific artist, or any artist/song you attempt to use to create a station?
  • If you have a Windows machine please try using the Snipping Tool. You can find specifics about this tool and how to use it here.

Thanks so much for your help with this. Let me know. 🎧

Alyssa | Community Moderator

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deco2
Local Performer
Hello Alyssa,



Thank you for getting back to me.

No, I have not initiated a session of Premium, I have no interest in
paying more (might as well go to Amazon Music Unlimited if so). What I am
trying to do is create a station. Not find a curated one that is already in
existence but create my own as I have in the past. There used to be a field
on my screen that was "Create a Station" but it is missing.

When I go to Pandora.com there is a Search function only. I type in Working
Men's Club seeking to create a station (NOT find one that someone else
created). I then switch to the Artists field and am presented with three
results. I click on the first choice. There are three dots to the left that
allow me only to "Share" and clicking on the choice itself invites me to
play songs by the group (which I cannot do without watching an ad, which
doesn't play anyhow). I do NOT want to listen to songs only by the selected
group, I want to create a station using this group and discover similar
artists.

So my question is what happened to the Create a Station field? I cannot find
it. I am not taken to a "backstage page" when I search for any artist, just
the artist's page from which I can do nothing. My thanks in advance,

Jennifer Asencio





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AlyssaPandora
Moderator
Moderator

@deco2 Thanks for providing the artist. I was able to locate the backstage page for this group here: Working Men's Club

Looks like the option to create a station is greyed out. I've passed this information along to our curation team so they can take a deeper look. I've included a screenshot below:

Screen Shot 2021-09-30 at 10.31.59 AM.png

At this time, creating a station based on this artist isn't available. However, I've reported this on your behalf. In the meantime, you can create stations based on other artists or songs. 

When you click on the Play ▶️button, it will play top songs by this group rather than the station, which is probably what's causing the initiation of the free Premium session. 

We also have an existing thread created by another listener who come across artists or songs where the option is greyed out here: Option to create a station is greyed out

 

Thanks again for reporting this. We appreciate your patience while our curation team works on this. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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JamesOwen
Local Performer

I am also having this issue. There is nothing “greyed out”  when I find the artists. There’s just no option to make a station at all. From multiple artists- all of them that I’ve tried. Pandora has become basically unusable.

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AlyssaPandora
Moderator
Moderator

Hi there, @JamesOwen. 👋

Sorry to hear that you're having trouble.

Could you please send me a screenshot of exactly what you're seeing?

If you have a Windows machine please try using the Snipping Tool. You can find specifics about this tool and how to use it here.

If you have a Mac:

  1. Hold down the Shift key and the Command key (which may have an Apple logo and/or a 'four-leaf clover' type symbol). Then, while still holding down these keys, press the 3 key. This will save the screenshot as a file on your desktop. If you hit the 4 key instead, it will give you a target allowing you to drag a box around only the item that you want to take a screenshot of.
  2. Attach that file in your next post on this thread. 

++

Also, could you share a few artist names that you're noticing this issue with?

Let me know and I can take a look for you. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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