I have had Pandora for years and have a paid subscription (although not the Premium version). I can no longer find an area to create a station from the artist of my choice. After I search for the artist the result only allows me to "share" or, if I click "play", to watch an ad, which, when clicked, gives me an "oops" error. However, my goal is to create a station rather than hear a song on demand.
Basically my question is what happened to the option to create my own station based on an artist choice? This is the reason I have Pandora in the first place.
Hi there, @deco2. 👋
Thanks so much for reporting this, and sorry for any trouble.
Based on your message, it sounds like you've initiated a complimentary session of Premium which triggers the advertisement to appear. We've updated your experience so that you have the ability to listen to content on-demand, without being a Premium subscriber.
You can find out more info about how these free sessions work here: Premium Access Sessions
If you're still having trouble, could you share a screenshot of exactly what you're seeing so that I can take a look?
Thanks so much for your help with this. Let me know. 🎧
Looks like the option to create a station is greyed out. I've passed this information along to our curation team so they can take a deeper look. I've included a screenshot below:
At this time, creating a station based on this artist isn't available. However, I've reported this on your behalf. In the meantime, you can create stations based on other artists or songs.
When you click on the Play ▶️button, it will play top songs by this group rather than the station, which is probably what's causing the initiation of the free Premium session.
We also have an existing thread created by another listener who come across artists or songs where the option is greyed out here: Option to create a station is greyed out
Thanks again for reporting this. We appreciate your patience while our curation team works on this. 🎧
I am also having this issue. There is nothing “greyed out” when I find the artists. There’s just no option to make a station at all. From multiple artists- all of them that I’ve tried. Pandora has become basically unusable.
Hi there, @JamesOwen. 👋
Sorry to hear that you're having trouble.
Could you please send me a screenshot of exactly what you're seeing?
If you have a Windows machine please try using the Snipping Tool. You can find specifics about this tool and how to use it here.
If you have a Mac:
Also, could you share a few artist names that you're noticing this issue with?
Let me know and I can take a look for you. 🎧