Samsung tablet freezes on blue start screen

[jandj]

samsung tablet frozen on blue get started screen. just subscribed to premium

Moderator Edit: Edited title for clarity

[AdamPandora]

@jandj I moved your post over to the Android space since it sounds like this issue is only happening on your Samsung tablet.

A trace has been enabled on your account to help us better understand what's happening.

For this trace to be useful, we'll need you to run through our troubleshooting steps: Troubleshooting for Android Devices

Let me know if you continue to experience issues with this.

[Revive]

Pandora stick on blue screen;won’t play

Pandora will no longer play on my  Sunlighten mPulse sauna Android control tablet. The tablet is running Android 9. Pandora previously worked normally on this device.

I have cleared Pandora’s cache and storage, force stopped it, completely uninstalled and reinstalled it from Google Play, rebooted the tablet, tested multiple Wi-Fi networks, and tested multiple Pandora accounts. The accounts work normally on other devices, but Pandora will not play on this tablet.

The device meets Pandora’s published Android 7.0+ requirement.

I am aware of the recent October 2026 report of another Android tablet freezing on Pandora’s blue startup screen. Please enable diagnostic tracing on my account and escalate this to Android engineering rather than repeating the standard troubleshooting steps, as those steps have already been completed.