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Playlist Doesn't Play on Windows Desktop App

chillwthme
Underground

I seem to have a problem listening to my music.  I have rebooted my computer and do not understand what is going on.  Help

My pandora will not play my playlist.  What can I do to make it work????

 

mod edit: changed title for clarity

Labels (2)
1 Solution

Accepted Solutions

AlyssaPandora
Moderator
Moderator

Hi there, @chillwthme. 👋

Thanks so much for getting back to us with that information. You mentioned that you're using the Pandora Desktop App for Windows 10. Let's try some troubleshooting steps to see if we can resolve the issue. 

First, try resetting the Pandora app from the Help menu (not to worry, we'll keep track of your profile and collection for you). Press Alt on your keyboard to bring up a menu options at the top of the page, then select Help and Reset App Data.

++

If you're still having issues, try uninstalling and reinstalling using the following steps:

  1. Locate Pandora in your Start Menu, and right-click to reveal an additional menu. Select Uninstall from the dropdown menu. From there, select Pandora from the list and confirm by selecting Uninstall once more.
  2. Next, find our app in the Windows Store on your device. Search for Pandora in the upper right corner and click or tap Get to re-install.

Please note that downloading any application on your devices requires a Microsoft account and password, and it may be a different email address and password than those on your Pandora account.

Also, we do not support Pandora on unofficial OS releases, like preview or developer builds. We only support Pandora on configurations that we have fully tested, so as to ensure the application will work correctly and not cause any problems with functions of the device.

I hope this helps. Let us know how it goes. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

View solution in original post

7 Replies

MOHLovesAlaska
Diamond Certified

@chillwthme besides your playlist not playing, I hope all is well and good with you. Have you tried restarting your app? If you have, then close it back out, go into your settings and click on reset app, if you still have issues, then go back into your settings, and then click repair app. I have done these steps myself before. And yes, it has worked for me. I hope you have the same success as I have. Take care and stay safe.  

P.S. Just so you know, you will not lose any of your playlist or stations by doing any of these steps. I have deleted my Pandora app, then did a re-install and still did not lose any of my playlists, or stations. Be safe. 

MOHLovesAlaska

chillwthme
Underground

Where is the settings button....if you dont mind....thanks!!!  Be safe yourself

chillwthme
Underground

I did what you told me and the first second or two of the song plays then it stops playing then I try to play it agin and it runs but doesnt play.

MOHLovesAlaska
Diamond Certified

I sent you a private message. Let me know how you make out. Take care and stay safe.  

MOHLovesAlaska
0 Kudos

AdamPandora
Moderator
Moderator

@chillwthme I moved your post over to the Desktop space.

Could you tell me a bit more about what is happening?

  1. Are you listening from:
    • A Mac or Windows computer?
    • Our website, or the desktop app? If you're listening from our website, what browser are you using?
  2. Is there an error message? If so, what does it say?
  3. Can you provide me with a screenshot of what you're seeing? 

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Music + Podcasts

chillwthme
Underground

I have a Windows computer and I am using the desktop application.  There is no error message just funny because it plays other playlists but does not play my playlist.  

0 Kudos

AlyssaPandora
Moderator
Moderator

Hi there, @chillwthme. 👋

Thanks so much for getting back to us with that information. You mentioned that you're using the Pandora Desktop App for Windows 10. Let's try some troubleshooting steps to see if we can resolve the issue. 

First, try resetting the Pandora app from the Help menu (not to worry, we'll keep track of your profile and collection for you). Press Alt on your keyboard to bring up a menu options at the top of the page, then select Help and Reset App Data.

++

If you're still having issues, try uninstalling and reinstalling using the following steps:

  1. Locate Pandora in your Start Menu, and right-click to reveal an additional menu. Select Uninstall from the dropdown menu. From there, select Pandora from the list and confirm by selecting Uninstall once more.
  2. Next, find our app in the Windows Store on your device. Search for Pandora in the upper right corner and click or tap Get to re-install.

Please note that downloading any application on your devices requires a Microsoft account and password, and it may be a different email address and password than those on your Pandora account.

Also, we do not support Pandora on unofficial OS releases, like preview or developer builds. We only support Pandora on configurations that we have fully tested, so as to ensure the application will work correctly and not cause any problems with functions of the device.

I hope this helps. Let us know how it goes. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport