Premium Session Ad Doesn't Load

[hunter2]

On my chrome OS desktop I allowed ads for the website and whenever I try to get the prmium with a ad it never loads. The following video will tell you more.

mod edit: changed title for clarity

[AlyssaPandora · Accepted solution]

Hi there, @hunter2. 👋

Are you hitting your Premium Session limit?

Do you receive any error messages when this happens?

Are you able to take a screenshot of exactly what you see when you attempt to launch a Premium session from your computer? I can send over steps to capture a screenshot if needed.

Let me know. 🎧

[hunter2]

No I haven't hit my limit at all, it just does nothing When I click on play song (screenshots uploaded)

[AlyssaPandora]

@hunter2 Have you tried using an alternate web browser?

If not, could you try and let me know if the same issue occurs?

Thanks for sticking with me on this. 🎧

[hunter2]

Cannot access a different browser because i'm on a school computer.

[AlyssaPandora]

Thanks for clarifying, @hunter2. There may be a block for this on your computer. Some anti-virus software like Kaspersky can have anti-banner settings enabled that behave similarly to ad blockers.

If you're using Kaspersky software, identify the version you have installed and follow their instructions on how to disable that feature: 

• Kaspersky Internet Security 2019
• Kaspersky Internet Security 2017
• Kaspersky Total Security 15

It also sounds like you're using a Chrome web browser to stream Pandora, you can also try running through these steps to see if it helps: Chrome Troubleshooting

[hunter2]

Sorry it's been so long. I was on quarantine, apologies for the waiting, and thank you I will try this!