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Premium Session Ad Freezes

TropicalKiwi8
Opening Act

Has anyone else been having trouble with there Pandora Premium Session? So I search my song and click on it but, when I click "Play Song" it should bring me to watch a add but instead it freezes and then when I try to switch my tabs its says "Return to Pandora to start your Pandora Premium Session" But nothing was playing, not even an add?!?!?!  

 

Moderator Edit: Changed title for clarity

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AlyssaPandora
Community Manager
Community Manager

Hey there, @TropicalKiwi8. ๐Ÿ‘‹

I moved your post over to the Desktop board as it sounds like you're using a computer. 

Could you tell me a bit more about what is happening?

  • Which web browser are you using?
  • Are there any other error messages popping up?
  • If possible, could you capture a screenshot of the error message you're seeing?

Thanks for your help with this! 

Alyssa | Community Manager
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AlyssaPandora
Community Manager
Community Manager

Hey there, @TropicalKiwi8. ๐Ÿ‘‹

I moved your post over to the Desktop board as it sounds like you're using a computer. 

Could you tell me a bit more about what is happening?

  • Which web browser are you using?
  • Are there any other error messages popping up?
  • If possible, could you capture a screenshot of the error message you're seeing?

Thanks for your help with this! 

Alyssa | Community Manager
Join the discussion in Community Chat
Check out: New community badges
Share yours: Q: What's your favorite song to start the day? โ€Œ
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TropicalKiwi8
Opening Act

HI @AlyssaPandora Yes I am using a Computer. Screenshot 2020-04-13 at 1.42.59 PM.pngAfter I click Resume It just does nothing and Freezes and It never lets me use The Pandora Premium Session! 

There are no other pop ups and im using google.

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AlyssaPandora
Community Manager
Community Manager

@TropicalKiwi8 Thanks for providing this helpful info. 

Iโ€™ve enabled a trace on your Pandora account to help us better understand whatโ€™s happening. For this trace to be useful, weโ€™ll need you to run through our troubleshooting steps for your Chrome browser.

Let me know if this helps! ๐ŸŽถ

Alyssa | Community Manager
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Share yours: Q: What's your favorite song to start the day? โ€Œ
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TropicalKiwi8
Opening Act

No I am sorry none of this works.

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AlyssaPandora
Community Manager
Community Manager

Thanks for confirming, @TropicalKiwi8.

Sorry those steps didn't help with the issue you're experiencing. I've passed this info along to our engineering team.

Appreciate your patience at this time! 

Alyssa | Community Manager
Join the discussion in Community Chat
Check out: New community badges
Share yours: Q: What's your favorite song to start the day? โ€Œ
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TropicalKiwi8
Opening Act

No Problemo Senorita

TropicalKiwi8
Opening Act

I will be changing my account for Private reasons I will contact you with my new account

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