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Premium Session Ad Freezes

TropicalKiwi8
Opening Act

Has anyone else been having trouble with there Pandora Premium Session? So I search my song and click on it but, when I click "Play Song" it should bring me to watch a add but instead it freezes and then when I try to switch my tabs its says "Return to Pandora to start your Pandora Premium Session" But nothing was playing, not even an add?!?!?!  

 

Moderator Edit: Changed title for clarity

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AlyssaPandora
Moderator
Moderator

Hey there, @TropicalKiwi8. 👋

I moved your post over to the Desktop board as it sounds like you're using a computer. 

Could you tell me a bit more about what is happening?

  • Which web browser are you using?
  • Are there any other error messages popping up?
  • If possible, could you capture a screenshot of the error message you're seeing?

Thanks for your help with this! 

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

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AlyssaPandora
Moderator
Moderator

Hey there, @TropicalKiwi8. 👋

I moved your post over to the Desktop board as it sounds like you're using a computer. 

Could you tell me a bit more about what is happening?

  • Which web browser are you using?
  • Are there any other error messages popping up?
  • If possible, could you capture a screenshot of the error message you're seeing?

Thanks for your help with this! 

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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TropicalKiwi8
Opening Act

HI @AlyssaPandora Yes I am using a Computer. Screenshot 2020-04-13 at 1.42.59 PM.pngAfter I click Resume It just does nothing and Freezes and It never lets me use The Pandora Premium Session! 

There are no other pop ups and im using google.

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AlyssaPandora
Moderator
Moderator

@TropicalKiwi8 Thanks for providing this helpful info. 

I’ve enabled a trace on your Pandora account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps for your Chrome browser.

Let me know if this helps! 🎶

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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TropicalKiwi8
Opening Act

No I am sorry none of this works.

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AlyssaPandora
Moderator
Moderator

Thanks for confirming, @TropicalKiwi8.

Sorry those steps didn't help with the issue you're experiencing. I've passed this info along to our engineering team.

Appreciate your patience at this time! 

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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TropicalKiwi8
Opening Act

No Problemo Senorita

TropicalKiwi8
Opening Act

I will be changing my account for Private reasons I will contact you with my new account

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