Receiving an ad block error when upgraded to Plus

[carpenterpaul51]

Receiving an ad block error when upgraded to Plus

Pandora not working I have asked for help and nothing works with what you are tying to do I need

I need to speak to a human!

What is your phone number nothing you suggest works. 

Your statation keeps sutting down and telling me I need to fix the problem

I have done everything you said to do and nothing works

What is your phone number so I can get this probleim fixed!

Moderator Edit: Edited title for clarity, Format

[AdamPandora]

@carpenterpaul51 I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

[lorenzo42p]

pandora assets blocked by ad blockers?

is pandora really getting so bad that ad blockers are blacklisting it? wonder why that happened.. tf you doing. I am a paying customer. I should never see or hear ads.

what does chat gpt tell me.. "Pandora intermixes player logic with ad-delivery code on the same CDN." is this true? if so, fix your **ahem**.

Moderator's edit: Merged comments.

[MariaPandora]

Hi @lorenzo42p ,

Sorry to hear that.

Can you tell me a bit more about what is happening?

Also, are you listening from:

• A Mac or Windows computer?
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
•  
• Is there an error message?
  • If yes, what exactly does it say?
  • If not, tell me exactly what you see when you go to https://www.pandora.com

Also, can you please provide a screenshot of your ad blocker and the settings established for Pandora?

Let me know.

[diamond13chris1]

Ad blocker notification with extensions disabled

This is not helpful- can you just fix your bugs and let us go back to living our lives. Otherwise there are a lot of other music streaming options!  

Moderator Edit: Format

[MariaPandora]

Hi @diamond13chris1, welcome to the Pandora Community!

Sorry for the trouble, can you tell me more about your personal experience with this issue?

Also please let me know the following information.

• Are you using a Windows or Mac computer:
• Browser:
• Browser version:
• Ad Blocker:

Finally, can you please upload a screenshot of the error message?

thanks for your help with this!

[AdamPandora]

@carpenterpaul51 @diamond13chris1 @lorenzo42p @ericrparton Hi there!

I wanted to check in to see if you were all still experiencing issues with this?

If so, can you please let me know if you are seeing the same error message that other users have reported seeing here?: Desktop App + Web: Error "We're having trouble playing audio on this device"

If you are seeing a different error message, can you please send me a screenshot of the error message you are seeing?

(Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments)

Thank you for working with me on this.