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Safari: No Sound / Audio Stops

marthakeatsgall
Local Performer

Not able to share My List with my sister with my upgraded family membership.

She can't access it!

Moderator Edit: Edited title for clarity

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8 Replies

marthakeatsgall
Local Performer

I now have no sound output!

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AdamPandora
Moderator
Moderator

@marthakeatsgall Could you tell me a bit more about what is happening?

What list are you trying to share?

Are you unable to share a specific song or station?

+++++++++++++++++++++++++

You also mentioned you have no sound output -  are you listening to Pandora on a computer or on a device?

  1. If you are on a computer, are you listening from:
    • A Mac or Windows computer?
    • Our website, or the desktop app? If you're listening from our website, what browser are you using?
  2. If you are on a device, what is the make and model (and carrier, if applicable)?
  3. Is there an error message? If so, what does it say?
  4. Can you provide me with a screenshot of what you're seeing? 

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Music + Podcasts

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marthakeatsgall
Local Performer

Hi Paul.

Thank you so much for replying. Answers to you questions:

1. Mac desktop accessing your website using safari.

2.  O

3. There's no error message BUT the odd thing is that when I sign in whatever is up on the website is playing with volume perfectly clear then as soon as I click on My Thumbs Up list...total silence. If I go to another "album"...same...total silence. I can see the particular song with the jiggling up and down lights, so I know that it is playing...just no volume.

I've tried turning off and restarting my computer and trying different volume control features but it still the same......There's sound when I first log on but as soon as I open my collections/selections.....silence.

4. Sorry...The instruction are too complicated for me to follow....

Thank you so much for any help you can provide!

Martha

 

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AdamPandora
Moderator
Moderator

Thanks for following up, @marthakeatsgall.

On top of issues with sound, you also mentioned you were having trouble sharing content with your sister.

What list are you trying to share?

Are you unable to share a specific song or station?

Let me know exactly what you are running into issues with.

Adam | Community Moderator

Let's share music in the Music + Podcasts

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marthakeatsgall
Local Performer

Hello Adam,

My sister was able, from her account on my Pandora Family subscription, to access advise and is now listening to my list which is titled MY THUMBS UP. However I continue not to be able to have any sound except right when I log In and Pandora launches. The music that it is playing before I select from my personal collection/lists is without any sound whatsoever.

Can you help me? I'm wondering if this problem has to do with my expanding my subscription to the Premium Family Plan?

Thanks a bundle,

Martha 

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AdamPandora
Moderator
Moderator

@marthakeatsgall Thanks for clarifying that with me.

I moved your post over to the Desktop space since it sounds like the issues you are having with sound is specific to your computer.

I recommend running through the following troubleshooting steps: Safari Troubleshooting

Let me know how it goes.

Adam | Community Moderator

Let's share music in the Music + Podcasts

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maestrohc
Local Performer

I have the same issue. I'm using Safari on my MacBook. The track plays sound for the first 10 seconds then nothing, but the track still counts forward on the time. I tried using Chrome and it works fine. No error messages on either browser.

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AlyssaPandora
Moderator
Moderator

Hi there, @maestrohc. 👋

Sorry to hear that you're having trouble streaming Pandora on your Safari browser.

Are you using Safari Version 15.0?

You can find this by going to your toolbar then clicking: Safari > About Safari

Also, have you noticed any error messages when this happens? If so, what exactly does it say?

++

I’ve enabled a trace on your Pandora account to help us better understand what’s happening., and in case we need to share this with our engineering team. For this trace to be useful, we’ll need you to run through our troubleshooting steps here: Safari Troubleshooting

Let me know how it goes. 🎧

Alyssa | Community Moderator
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