Nice to see you around the Community and thanks for your post.
For organizational purposes, I moved your original post onto the Desktop space, since this is happening on the web.
Could you tell me a bit more about what is happening?
- Since you are on a computer, are you listening from:
- A Mac or Windows computer?
- Our website, or the desktop app? If you're listening from our website, what browser are you using?
- Is there an error message? If so, what does it say?
- Can you provide me with a screenshot of what you're seeing? (If you're not sure how to take a screenshot, just let me know and I'll be happy to provide you with some additional steps.)
Let me know.