Web + Desktop: Playing music quits reports something went wrong

[sauermf]

For months now, my pandora quits when using my browser to play Pandora at work.  There are no ad blockers or other security mechanisms blocking Pandora, this is a Pandora issue!  Sometimes play stops mid-song, sometimes between songs.  I've tried different browsers with the same results.

****

Pandora, fix your issue or I will leave you for good!

Moderator's edit: Edited title for clarity, removed external references.

[MariaPandora]

Hi @sauermf ,

Thanks for posting. I understand how frustrating it can be to run into this kind of error, especially when all you want to do is enjoy your music on Pandora.

While I’ve already shared your information with our engineering team, any additional details about your experience that you can provide will be very helpful to the investigation process. The more specific you can be, the better it will help.

Could you let us know:

• Does the error appear right when you open Pandora, or only after listening for a while?
• Does it happen more often with stations, playlists, albums, or podcasts?
• Do you usually close your web browser when you’re done listening, or leave the window open?
• Do you shut down your computer at the end of the day?
• What operating system are you running?

Thanks for your help, and we appreciate your continued patience.

[sauermf]

• Does the error appear right when you open Pandora, or only after listening for a while?  
  • No, it generally will play at least one song, sometimes more, then it quits or gives an error that something went wrong.  If I click on refresh, it sometimes works (about 50%), I refresh or "re-login", and the cycle of quitting after 1 or more songs restarts.
• Does it happen more often with stations, playlists, albums, or podcasts?
  • I mostly play stations, never podcasts.  It doesn't seem to be different whether is is a station or album.
• Do you usually close your web browser when you’re done listening, or leave the window open?
  • I generally leave the browser open, but I've recently switched to using Edge for music, and Chrome for everything else.  The behavior seems a little better with Edge, but my browsers are running the latest version, and with refresh to fix the "oops something went wrong" error, it only fixes things about 50% of the time.
• Do you shut down your computer at the end of the day?
  • No, never, but my computer is managed by Active Directory within the company and maintains current patching.
• What operating system are you running?
  • Windows 11 Pro 25H2  Build 26200.6584

[MariaPandora]

Hi @sauermf.

I have passed the information to our engineering team.

We will be posting any updates we get here or any further questions, so please keep an eye on this thread.

Thanks for your help with this.

[sauermf]

Here's a classic example of the error I see when playing Pandora:  This played 1 or 2 songs, then simply stopped playing.  If I click play, I get this display.  I have to either re-log in or refresh the browser and refreshing only works 50% of the time.