Web: Lyrics show on Now Playing, but show as undefined after clicking See All Lyrics

[MSB1]

It only shows the first few verse, but when I go to click to see all the lyrics-nothing.

Moderator Edit: Edited title for clarity

[AdamPandora]

@MSB1 Nice to see you around the community.

Could you tell me a bit more about what is happening?

Are you listening to Pandora on a computer or on a device?

1. If you are on a computer, are you listening from:
• A Mac or Windows computer?
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. If you are on a device, what is the make and model (and carrier, if applicable)?
3. Is there an error message? If so, what does it say?
4. Can you provide me with a screenshot of what you're seeing?
5. Can you please provide with some examples of songs this is happening with?

Thank you for working with me on this.

[MSB1]

Hello: Windows computer, pandora website, chrome. The photo on the left is where the lyrics starts, but when you click to see all lyrics, I can only see the picture on the right. And this do not happen to all of it.

[AdamPandora]

@MSB1 Thanks for providing that info.

I've passed this along to the appropriate parties for further investigation. We'll follow up with you if we need any additional details.

Thanks for your patience in the meantime!

[RebeccaC10]

I am having the same problem.  It started about a month ago.  It is all songs... not just specific ones.  When I click through to try to see lyrics there is a blank white page.  Thanks for any help you could provide.  

[MariaPandora]

Hi @RebeccaC10 , thanks for explaining.

Could you please share with me a screenshot of what you see?

Let me know!

[quipstad]

I've had this same problem for around a year now. Here is an example for context:

"Now Playing" screen shows preview of lyrics.Clicking "See All Lyrics" reveals no lyrics to be found.

[MariaPandora]

Thanks @quipstad , thanks for sharing this with us.

I have shared the information with the pertinent team.

Please keep an eye on this thread as any update about this will be posted here.

See you around.

[quipstad]

It's worth noting that in my experience, this doesn't apply to all songs (as another user reported), but it happens with a lot of them.

[RebeccaC10]

Taking my app off my phone then reinstalling solved the problem (at least so far).  But it is annoying to have to do that and I had to redownload all my stations.  Can Pandora work on the problem on the back end?