Web: Playback stops with "Something has gone wrong" error

[SurfCity]

The last several days music suddenly stops playing and has to be manually started again, there's no continuous playing. Some songs stop midway through and can't be restarted. Anybody notice that too?

mod edit: updated title for clarity

[ashberg]

Still having this SAME issue as of today. This is nuts. Probably just going to switch to Spotify or something. It's annoying, ONLY happens in my browser (I've used more than one, same thing continues to happen) because it works just fine on my phone and when I stream through my Bluetooth in the car. This needs to get fixed and FAST!!!!!!!!!!!!!!!!!

[Jjg389]

Same issue here. Considering a switch to Spotify.

[pleaseplaymus1]

Same issue here.  Started last week. Tried switching from Chrome to Edge.  Agree that this does not happen when using the App only web browers.  

[GILLERAN]

Desktop/Chrome - but happens w/all browsers, all versions.  I don't use P on phone, I only use Pandora for music.  You can look at my log files.  This has been happening for years - and it's annoying.

[GILLERAN]

Also, once I get that error message, I cannot continue playing the same Playlist.  But, if I switch to a new Playlist, that works fine, until I get that error message on the new Playlist.  Then I have to switch again.  Wash, rinse, repeat.  I can stream Youtube on the same machine at the same time, and no breaks with them, or any other player - just w/Pandora.  Sounds like I'm not the only one.  Check our log files.

[jmccoy451]

This is so aggravating because it started out of nowhere for me. It's definitely on Pandora's end. I won't be paying anymore if this isn't resolved in the coming week..

[AdamPandora · Accepted solution]

Please Note: This message has been Accepted as a Solution to flag the current status or steps. This thread will be updated with more information as it is provided to the community moderation team. Thank you for your patience!

---

Pandora Update 10/2/2025:

Thanks to everyone who has shared their experience with this issue. We know how frustrating it can be when you’re just trying to enjoy Pandora and things don’t work the way they should.

Please know that your comments and posts are actively shared with our engineering teams for further investigation. While we don’t have an exact timeline to share, your reports are helping us better understand the scope of the issue and remain an important part of the process.

If you’re new to this thread, please be sure to provide the following details to help us:

Playback Experience:

• What were you listening to when playback stopped (Station, Album, Playlist, or Podcast)?
• Were you listening through the Pandora website or the Pandora Desktop App?
• If the website, which browser were you using (Chrome, Firefox, Edge)?
• Were you able to resume playback afterward?

Device Information:

• What is the make and model of your computer?
• What operating system are you running (e.g. Windows 10, Windows 11)?

As always, the Community Team will continue to update this thread as we receive information from our internal teams. We truly appreciate everyone’s patience and support as we continue working on this.

[Hotyaya1970]

I receive the same error message after years of using Pandora and its frustrating and making me look for other alternatives-- I mainly listen while I am working and its aggravating to stop and hit refresh over and over again

[marksouthard]

I keep getting the same message now - "Something has gone wrong. We're working on this issue, and we'll have things back to normal soon." it comes up so often (almost after every song) that Im thinking Pandora is mostly unusable now. Should I cancel? Anyone else have this issue? 

[MariaPandora]

Hi @marksouthard , welcome to the Pandora Community!

I moved your post to this thread so you can keep an eye on it, as any update on this issue will be pinned here as an accepted solution. 

In the meantime, can you please tell me more about your:

Playback Experience:

• What were you listening to when playback stopped (Station, Album, Playlist, or Podcast)?
• Were you listening through the Pandora website or the Pandora Desktop App?
• If the website, which browser were you using (Chrome, Firefox, Edge)?
• Were you able to resume playback afterward?

Device Information:

• What is the make and model of your computer?
• What operating system are you running (e.g. Windows 10, Windows 11)?

Let me know!

[Gogavin]

We have multiple Pandora Plus subscriptions running on different devices. This error occurs when we are listening to a STATION on the Pandora WEBSITE using CHROME browser.

Playback can be resumed by refreshing, but often will seize up again within 30 minutes.

Computers are Dell PCs running on Windows 10

[marksouthard]

Hi Gogavin. Thats exactly whatI have - Windows 10 Dell PC Desktop work computer (allowed to stream Pandora). They havent upgraded to Windows 11 yet. Im using chrome via the Pandora website. Should I just switch to another browser?

[Gogavin]

That's a good idea. Not sure why I didn't think of that. I'll give it a try.
Thank you.

[geckomama]

hi, my pandora site keeps stopping!  What do I do? I already have the most expensive app

[gysgt7]

Hi Maria,

I'm also having the same issue and it's extremely frustrating.   I've already tried clearing my cache, etc. and using a different browser.  It continues to happen whether I'm using Edge or Chrome.  And I changed the setting to allow playback.

The only way I'm able to get Pandora to play again is by rebooting my computer.  I am playing my playlists when it happens.  I have a Lenovo and am using Windows 11.  I do not have any problem with running any other apps on my computer. 

[Gogavin]

I switched to the Firefox browser and my “ freezing “ issue seems to have been resolved. Good luck.
-Gavin

[AdamPandora]

@geckomama Sorry for any trouble.

Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

1. If you are on a computer, are you listening from:
• A Mac or Windows computer?
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. If you are on a device, what is the make and model (and carrier, if applicable)?
3. Is there an error message? If so, what does it say?
4. Can you provide me with a screenshot of what you're seeing?

Thank you for working with me on this.

[geckomama]

Hello Adam, this is xx@
You responded to my complaint recently regarding Pandora (via Thumbprint radio)
frequently stopping out of the blue + I thank you.
So, I listen via a iMAC OS computer on Pandora website per Google chrome.
The music is usually whole albums + during it just stops playing.
I do get a brief error message that says Something has gone wrong and we will
get it fixed as soon as possible. I can bring the music back by using the forward
or backward button but as you can imagine it's a pain. This has been going on for
quite awhile but nothing has changed with computer.
Hopefully you can help

Diane

Moderator Edit: Removed Personal Info

[sylred]

Every time I choose a playlist that I created, it plays the first song and then it reports an error and I have to click the next song. However, if I choose one of the pandora stations it works fine. What is going on? also, if I play an album that I saved it stops working after one song.

[AdamPandora]

@geckomama I moved your post over to this existing thread since you are experiencing the same issue: Web: Playback stops with "Something has gone wrong" error

We appreciate you taking the time to provide this info.

I’ve shared it with the team handling this matter, and they’ll review it carefully.

We’ll reach out if we need any more input—thank you for your patience and understanding!