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Web: Song Doesn't Load After Watching Ad to Replay

michaelkekovich
Local Performer

Having a problem of the song never loading - timer sits at 0:00/0:00 and hitting play just moves me to the next song (which also never loads any time)/  Using windows 11 and the current version of Firefox, happened after playing the few songs of a free upgrade for about 15 minutes for watching a commercial.  If I try to replay a song the ad does appear with volume, but no song plays after.

 

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AlyssaPandora
Moderator
Moderator

Hi there, @michaelkekovich. 👋

Sorry to hear that you're having trouble replaying your tunes. 

Have you noticed any error messages when this happens?

++

Firefox Troubleshooting:

Let's try running through the standard troubleshooting steps to see if this helps:

  • Clear your Cookies, Cache, and History:
    • Click on the menu icon (3 horizontal lines) in the upper right corner of your browser's toolbar.
    • Select Library, then History and click Clear Recent History.
    • Make sure Time range to clear: is set to Everything.
    • Confirm the boxes for Cookies and Cache are marked.
    • Click Clear now.
    • Restart the browser and go back to Pandora.com.
  • Make sure you are accepting cookies from Pandora:
    • Again, click on the Menu icon (3 horizontal lines) and select Preferences (If you're on Windows, select Options).
    • Select the Privacy & Security tab on the left.
    • Go to Cookies and Site Data.
    • Click Manage Permissions...
    • Enter "pandora.com" in the Address of website field and click Allow. Then click Save Changes on that menu.
  • Make sure you are allowing Pandora to automatically play sound:
    • Click the "i" icon to the left of the address bar while visiting the pandora.com web page.
    • In the Permissions section, confirm the Autoplay setting is set to Allow Audio and Video.
    • If not, click on the dropdown arrows to select that option.
  • Turn off extensions like Disable HTML5 Autoplay, Adblock, and NoScript, or allow www.pandora.com within them.
  • If you are using an internet firewall or anti-virus program, it could be blocking portions of our site. Try allowing access to www.pandora.com within those programs, and then try visiting our site again. If this doesn't help, then try disabling such programs entirely as a test to see if this affects your issue.
  • Finally, if the issue persists, try rebooting your computer and returning to pandora.com

Let me know how it goes. 🎧

Alyssa | Community Moderator
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