Web Troubleshooting

[AdamPandora]

Having trouble streaming Pandora on web?

Here are some initial things to check:

• Confirm you are accepting cookies from Pandora.
• Make sure you're allowing Pandora to automatically play sound.
• Check VPN settings to ensure Pandora isn’t blocked.
• Try a different browser (Google Chrome or Firefox) to verify if you can replicate your experience across all browsers, or if it is only happening in a specific browser
• Restart your computer and try Pandora again.

We support the following web browsers:

• Chrome
• Firefox
• Safari
• Edge

If the issue does not occur in a different browser, it may be isolated to the original browser. Please review the browser-specific troubleshooting steps in the accepted solution below for additional guidance. ⬇️

[AdamPandora · Accepted solution]

General troubleshooting for Chrome

If you're having trouble with Pandora on Chrome, try opening it in an Incognito Window. If it works there, the issue may be caused by a browser setting or extension.

To troubleshoot Pandora on Chrome:

• Update Chrome to the latest version.
• Delete Browsing Data (history, cache, and cookies).
• Allow pop-ups for Pandora under Settings > Privacy & Security > Site Settings.
• Turn off extensions like Disable HTML5 Autoplay, Adblock, and NoScript, or allow www.pandora.com within them.

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General troubleshooting for Firefox

If you're having trouble with Pandora on Firefox, try opening it in a private window. If it works there, the issue may be caused by a browser setting or extension.

To troubleshoot Pandora on Firefox:

• Update Firefox to the latest version.
• Clear Browsing Data (history, cache, and cookies).
• Turn off extensions like Disable HTML5 Autoplay, Adblock, and NoScript, or allow www.pandora.com within them.

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General troubleshooting for Safari

If you're having trouble with Pandora on Safari, try opening it in a private window. If it works there, the issue may be caused by a browser setting or extension.

To troubleshoot Pandora on Safari:

• Update Safari to the latest version.
• Clear Browsing Data (history, cache, and cookies).
• Turn off extensions like Disable HTML5 Autoplay, Adblock, and NoScript, or allow www.pandora.com within them.

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General troubleshooting for Edge

If you're having trouble with Pandora on Edge, try opening an InPrivate Window. If it works there, the issue may be caused by a browser setting or extension.

To troubleshoot Pandora on Edge:

• Update Edge to the latest version.
• Clear Browsing Data (history, cache, and cookies).
• Turn off extensions like Disable HTML5 Autoplay, Adblock, and NoScript, or allow www.pandora.com within them.